Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: Week in Review: July 20-24, 2009

[July 24, 2009]

Week in Review: July 20-24, 2009

Jul 24, 2009 (SmarTrend(R) Week In Review via COMTEX) -- % Change ------------------------------ Index Close Week YTD ------------------------------------------------------ DJIA 9093.24 3.99% 3.6% NASDAQ 979.26 4.13% 8.4% S&P 500 1965.96 4.21% 24.7% -Goldman Sachs (NYSE:GS) lifts the firm's S&P500 price target from 940 to 1060, a 13% advance, although still cautioning "the US economic backdrop represents the most significant risk to our equity market forecast," and "the risk of a double-dip recession is significant" -Caterpillar (NYSE:CAT) results more than triples estimates, posting results of 72 cents versus consensus projections of 22 cents, also increasing its year-end guidance to $1.15-2.25, up from Street estimates of $1.01 -Apple (NASDAQ:AAPL) reports a surge in iPhone sales to 5.2 million units driving its Q3 EPS to $2.14, well ahead of Street estimates of $1.17, as revenues of $8.34 billion exceeded projections of $8.2 billion. However, Microsoft (NASDAQ:MSFT) posts in-line EPS of 36 cents, on a 17.3% revenue fall, claiming, "Our business continued to be negatively impacted by weakness in the global PC and server markets." -Fed Chairman Bernanke notes both "tentative signs of a recovery," and the need to keep interest rates low to foster economic growth, adding that "even if the economy begins to turn up in terms of production, unemployment is going to say high for quite a while, so it's not going to feel like a really strong economy" -June existing home sales up for the third straight month. Sales rose 0.3% to a seasonally adjusted annual rate of 4.89 million units, up from 4.72 million in May, and above estimates of 4.84 million; the Conference Board's Index of Leading Economic Indicators shows a 0.7% June increase, topping estimates of 0.5% -Goldman Sachs (NYSE:GS) becomes the first bank to buy back its warrants from the US Treasury, at a $1.1 billion price tag, netting US taxpayers a 23% annualized return. JP Morgan (NYSE:JPM) preferred a public auction over offered US Treasury prices The Week Ahead: July 27-31, 2009 --------------------------------------------------------------------------------------------- -Earnings: Amgen (NASDAQ:AMGN), CF Industries (NYSE:CF), Corning (NYSE:GLW), Honeywell (NYSE:HON), RadioShack (NYSE:RSH), Verizon (NYSE:VZ), Coach (NYSE:COH), Coventry Health (NYSE:CVH), Massey Energy (NYSE:MEE), National Oilwell Varco (NYSE:NOV), Office Depot (NYSE:ODP), Smith International (NYSE:SII), Supervalu (NYSE:SVU), Textron (NYSE:TXT), United States Steel (NYSE:X), Valero (NYSE:VLO), Viacom (NYSE:VIA), Aetna (NYSE:AET), Aflac (NYSE:AFL), Coca-Cola Enterprises (NYSE:CCE), ConocoPhillips (NYSE:COP), Express Scripts (NASDAQ:ESRX), General Dynamics (NYSE:GD), Hess Corporation (NYSE:HES), Hospira (NYSE:HSP), Moody's Corp (NYSE:MCO), O'Reilly Automotive (NASDAQ:ORLY), Sprint-Nextel (NYSE:S), Tesoro (NYSE:TSO), Time Warner (NYSE:TWX), WellPoint (NYSE:WLP), Aon Corp (NYSE:AOC), Apache Corp (NYSE:APA), Eastman Kodak (NYSE:EK), ExxonMobil (NYSE:XOM), Goodyear Tire (NYSE:GT), International Paper (NYSE:IP), Kellogg (NYSE:K), MasterCard (NYSE:MA), McAfee (NYSE:MFE), MetLife (NYSE:MET), Motorola (NYSE:MOT), Noble Energy (NYSE:NE), NYSE Euronext (NYSE:NYX), Southwestern Energy (NYSE:SWN), The Dow Chemical Company (NYSE:DOW), The Travelers Cos (NYSE:TRV), Walt Disney (NYSE:DIS), Waste Management (NYSE:WMI), Wynn Resorts (NASDAQ:WYNN), Allergan (NYSE:AGN), Chevron (NYSE:CVX), ITT Corp. (NYSE:ITT), The Washington Post (NYSE:WPO) -Economic Data (estimates in parenthesis): New Home Sales Jun (355K), S&P/CaseShiller Home Price Index May, Consumer Confidence Jul (49.0), Richmond Fed Manufacturing Index Jul (8), Durable Goods Orders Jun (-0.5%), Initial Jobless Claims (580K), Continuing Claims (6300K), GDP QoQ (Annualized) Q2 (-1.5%), Personal Consumption Q2 (-0.5%), Employment Cost Index Q2 (0.3%), Chicago Purchasing Manager Jul (43.0) -FedSpeak: San Francisco Fed President Janet Yellen (Tues), New York Fed President William Dudley (Wed) By Chip Brian, Editor-in-Chief Ticker Trend Trend Date Trend Price Last Price Return ---------------------------------------------------------------------------- MEDX Uptrend 3/26/2009 $5.29 $15.90 200.6% AAPL Uptrend 5/27/2009 $132.94 $159.90 20.3% F Uptrend 3/18/2009 $2.46 $6.78 175.6% MOT Uptrend 4/09/2009 $4.76 $6.58 38.2% SmarTrend scans over 5,000 stocks daily and alerts you when a change in trend is identified. Get a free trial of our trading calls at http://www.TradeTheTrend.com.


Get exclusive insight into how the market is expected to perform...before the market opens. Sign up for our free daily market analysis newsletter: http://www.TradeTheTrend.com/signup.html SmarTrend is a registered trademark of Comtex News Network, Inc., a premier provider of relevant, licensed news and content to companies worldwide. Want licensed news on your website? Visit http://www.Comtex.com for a free trial.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos