Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: Verizon: Verizon Petitions FCC to Rule on Cablevision's Refusal to Make MSG Channels Available in HD

[July 09, 2009]

Verizon: Verizon Petitions FCC to Rule on Cablevision's Refusal to Make MSG Channels Available in HD

NEW YORK, Jul 09, 2009 (M2 PRESSWIRE via COMTEX) -- The Federal Communications Commission should compel Cablevision and its Madison Square Garden network to provide Verizon with local sports programming in high definition (HD), a unique asset that they have intentionally and unlawfully refused to make available, Verizon requested in a complaint filed Tuesday (July 7).


In a Program Access Complaint, Verizon stated that Cablevision "continually has denied Verizon access to the high-definition (HD) versions of its regional sports programming on any terms." Specifically, Cablevision has refused to sell the HD rights to local coverage of the New York Knicks, New York Rangers, New York Islanders, New Jersey Devils and Buffalo Sabres games.

At the same time that Cablevision has denied customers of competing cable service access to local sports programming in HD, the Long Island-based cable TV company "has bragged to analysts and the public about its anticompetitive efforts, trumpeting that Cablevision is the only HD source for four of the nine professional sports teams in the New York City metro area," Verizon said in its filing.

As explained in the filing, Cablevision acknowledges that it retains a competitive advantage by virtue of its control over this unique and nonreplicable HD regional sports programming, which it obtained before Verizon began its competing services.

The refusal to provide this programming, Verizon said in its filing, "has significantly hindered or prevented Verizon from providing its competing programming service ...to the many customers for whom this regional sports programming is 'must have.'" The filing stated: "For these customers, a service lacking their teams' games in HD is not a meaningful choice at all." Verizon also noted in its filing that Cablevision previously refused to market its MSG networks in standard-definition TV. It was only after Verizon filed a program access complaint similar to the one filed Tuesday that Cablevision agreed to sell the sports networks in SD to Verizon.

Verizon asked that the commission rule on the company's complaint within five months.

Verizon Communications Inc. (NYSE:VZ), headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to mass market, business, government and wholesale customers. Verizon Wireless operates America's most reliable wireless network, serving more than 86 million customers nationwide. Verizon's Wireline operations provide converged communications, information and entertainment services over the nation's most advanced fiber-optic network. Wireline also includes Verizon Business, which delivers innovative and seamless business solutions to customers around the world. A Dow 30 company, Verizon employs a diverse workforce of more than 237,000 and last year generated consolidated operating revenues of more than $97 billion.

CONTACT: John Bonomo, Verizon Tel: +1 212 321 8033 David Fish, Verizon Tel: +1 202 515 2514 WWW: http://www.verizon.com ((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to info@m2.com.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos