Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet:  Iowa professor says his new solar power technology could pay off for Boise's Micron [The Idaho Statesman, Boise]

[July 07, 2009]

Iowa professor says his new solar power technology could pay off for Boise's Micron [The Idaho Statesman, Boise]

(Idaho Statesman (Boise) Via Acquire Media NewsEdge) Jul. 7--Vikram Dalal has a new solar technology and Micron has low-cost processing know-how -- and Dalal wants to help Micron Technology to put the two together to make the Boise company a leader in the emerging solar panel industry.


Dalal, a professor of electrical and computer engineering at Iowa State University and director of the university's Microelectronics Research Center, has been getting support for his work on thin film silicon-based photovoltaic technology from Micron for several years. He says it has paid off with a new kind of silicon technology.

"We believe we can offer them a technology that can make them a major solar energy company in the world," Dalal said in a telephone interview.

He's been following Micron's efforts to get money to refurbish its fabrication plants in Boise and Nampa for either solar panels or light emitting diodes -- LEDs -- for high-efficiency lighting. Idaho has allocated $5 million of stimulus dollars toward the effort.

Dalal would prefer to lure Micron to build a solar-panel manufacturing plant in Iowa. But he is convinced his technology fits Micron's processing expertise and could be built anywhere.

"We have been talking back and forth," Dalal said. "They can very easy transfer our technology to their production." All Micron needs, he said, is investors. If they can't get them in Idaho he offered to go directly to the Iowa governor to help get state and federal funds. The state also has venture capitalists interested in solar technology.

"This is going to be a hundred-billion-dollar-a year-business," Dalal said. "Any state that does not want to invest in it is nuts." Dalal was chosen for one of the first Micron Faculty Excellence Awards and received $300,000 from the Micron Foundation in 2003.

He and his graduate students have been studying how to characterize and optimize new silicon alloys that can be used in the photovoltaic cells that convert sunlight directly into electricity -- next-generation solar panels. He also has studied new solar cell structures that optimize the performance of the new materials.

Micron officials have said market forces compelled them to end commercial production of NAND flash memory at their outmoded Federal Way factory. DRAM, dynamic random-access memory used in personal computers, is Micron's main product. Another 2,000 people will lose their jobs as a result of that cut by the end of the summer, in addition to the 1,500 the company cut in October.

So the company asked the state for stimulus funds to convert the Federal Way plant and perhaps the old MPC plant in Nampa for production of solar panels or LEDs, which use far less energy and can last many times longer than traditional electric lights.

"With the capital to invest in these new operations, Micron could establish Idaho as a world leader in the development and manufacturing of solar modules and/or LED lighting," Mark Durcan, Micron's chief operating officer said in March in a letter accompanying its funding request.

Micron has not talked publicly about the proposal since March. It has not said whether it will move forward with LED technology or solar or both.

"I know nothing about the strategic deliberations," Dalal said.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos