Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: Internet tax veto revives affiliations [The Honolulu Advertiser]

[July 03, 2009]

Internet tax veto revives affiliations [The Honolulu Advertiser]

(Honolulu Advertiser (HI) Via Acquire Media NewsEdge) Jul. 3--Overstock.com yesterday reinstated its relationship with Hawai'i-based affiliate advertisers following Gov. Linda Lingle's decision to veto legislation that would have forced the online retailer to collect taxes on its Hawai'i sales.


Lingle's veto Wednesday followed Gov. Arnold Schwarzenegger's veto of similar legislation in California.

"Today we cheerfully comply with Governor Lingle's request that we promptly restore our relationships with her state," said Patrick Byrne, chairman and chief executive officer of Overstock.com. "We are more than happy to do so and thank the governor for seeing clearly on this bill," Earlier this week, Overstock.com, Amazon.com and online jeweler Blue Nile canceled advertising contracts with affiliate Web sites in Hawai'i and other states where legislatures had passed bills allowing Internet sales to be taxed.

An advertising affiliate is an independent Web site that displays an ad for an Internet retailer. If the customer clicks on the ad and ends up buying a product, the affiliate gets a commission.

Amazon spokesman Patty Smith said the online retailer was "grateful" for Lingle's veto.

"We will reinstate Hawaii-based associates as soon as we receive confirmation that the legislature will not override her veto," Smith said in an e-mail.

A Blue Nile spokesman said the company also supports Lingle's veto.

"It is the right move for Hawaii's many entrepreneurial and hard-working citizens who depend on affiliate commissions for all or part of their income. Blue Nile is pleased to announce that we are taking the necessary steps to resume our relationship with Hawaii affiliates," spokesman John Baird said in an e-mail.

Lingle said she vetoed the bill because it would hurt the state economically and have negative consequences for nonprofits such as the University of Hawai'i bookstore.

Lingle also said the state attorney general found that the bill may be legally defective because its scope was broader than the subject of its title.

State House Majority Leader Blake Oshiro, D-33rd ('Aiea, Halawa Valley, 'Aiea Heights), on Wednesday said House lawmakers will not try to override the veto because of the technical flaw. Overrides require a two-thirds majority of votes in both the House and Senate to succeed.

Reach Alan Yonan Jr. at ayonan@honoluluadvertiser.com.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos