Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: Govt wants maze of overhead cables to go before C'wealth Games [The Times of India]

[July 01, 2009]

Govt wants maze of overhead cables to go before C'wealth Games [The Times of India]

(Times of India Via Acquire Media NewsEdge) Jun. 30--NEW DELHI -- After plans to light up Delhi during the Commonwealth Games, the power ministry wants to do its bit to clean up the city's skyline before the big event.

Last week, it asked providers of cable TV, broadband internet and telephone services to remove the jumble of overhanging cables from electric or lighting poles, particularly on central verge of roads, and suggested that the wires be routed through a common duct dug underground throughout the city.


At a meeting with representatives from cable and communication industry and BSES and NDPL, Delhi's two private electricity suppliers, power secretary Harishankar Brahma raised the issues of aesthetics and threat of short-circuits to make these suggestions. He told BSES and NDPL to work out with communications service providers a norm for routing overhead cables where these are allowed. He suggested that the cables should be neatly stretched and should not sag or go in arches.

Cable TV and communications industry agreed on cleaning up the layout of the wirings but said consumers would suffer if the underground plan was forced. Smaller cable operators said the plan for a common underground duct could not be implemented before the Games and it might not be feasible to remove overhanging wires completely as in some areas they were needed for last-mile connectivity in the absence of underground networks.

There are an estimated 22 lakh homes in Delhi who watch TV but only about 10 percent of them get their feed through satellites (direct-to-home) and may not be affected by the power ministry's suggestions.

Cable Operators Federation of India president Roop Sharma said, "We are not against beautification but we are paying rent to power companies for use of poles. They should ensure right of use. They have threatened to cut off cables unless we take the cables underground. This will hit smaller cable operators the most." Vikki Choudhary from the National Cable and Telecom Association said, "We have been following the procedure for laying down wires and cables but now power companies are using this opportunity to double the rent for use of electric poles. We will have to bear the cost since we cannot pass it on to the consumer." Efforts to contact Brahma did not yield any result. But government sources said Chandigarh had worked on a common duct system. This works on the theory of existing communications service providers laying a common underground duct for fibre-optic cables used for such services, with enough extra capacity to accommodate future players on rent or lease. "This way you can do away with a situation where one or the other service provider is digging up roadsides to lay their cables," an official said.

Industry representatives, on the other hand, said underground ducting would take a long time and would affect consumers if forced at this point. They also pointed out that use of electric and lighting poles for routing communications cables was an approved method and utilities were charging Rs 800-850 per pole per year for this.

Another industry executive said it might not be possible to do away with overhanging cables completely. "Many areas where flyover or Metro work is going on, the cables are broken. In such cases, there is no alternative but to route these cable overhead, particularly for road crossing. Even utilities and phone companies have such cables in a number of spots in the city," he said.

According to this executive, some multi-system TV service providers already have 500 km of underground ducting in the city and maybe these can be brought under the plan whereby others lease capacity.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos