Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: High court won't block remote storage DVR system

[June 29, 2009]

High court won't block remote storage DVR system

(Associated Press Via Acquire Media NewsEdge) PHILADELPHIA_Cable TV operators won a key legal battle against Hollywood studios and television networks on Monday as the Supreme Court declined to block a new digital video recording system that could make it even easier for viewers to bypass commercials.


The justices declined to hear arguments on whether Cablevision Systems Corp.'s remote-storage DVR system would violate copyright laws. The end to the closely watched case allows the Bethpage, N.Y.-based company to proceed with plans to start deploying the technology this summer.

With remote storage, TV shows are kept on the cable operator's servers instead of a machine inside the customer's home, as systems offered by TiVo Inc. and cable operators currently do.

The distinction is important because a remote system essentially transforms every digital set-top box in the home into a DVR, allowing customers to sign up instantly, without the need to pick up a DVR from the nearest cable office or wait for a technician to visit.

Movie studios, TV networks and cable TV channels had argued that the service is more akin to video-on-demand, for which they negotiate licensing fees with cable providers.

They claimed a remote-storage DVR service amounts to an unauthorized rebroadcast of their programs. Cablevision argued its service was permissible because the control of the recording and playback was in the hands of the consumer.

Industry experts say the new technology could put digital recording service in nearly half of all American homes, about twice the current number.

"This is a tremendous victory," said Tom Rutledge, Cablevision's chief operating officer, in a statement. "At the same time, we are mindful of the potential implications for ad skipping and the concerns this has raised in the programming community." Rutledge said the technology could benefit programmers and advertisers, besides consumers. The cable operator has launched targeted, interactive advertising in half a million households and plans to double that number by year's end in the New York metro area that it serves. TiVo's DVR users already see ads when they pause or fast-forward shows.

Less clear is whether there will be savings down the road for consumers. Remote-storage DVR saves cable operators money because they don't have to invest and deploy digital set-top boxes with hard drives anymore, nor would they have broken machines inside homes to fix. Sanford Bernstein analyst Craig Moffett had estimated that DVRs account for as much as 10 percent to 15 percent of major cable's capital spending.

But whether those savings will trickle down to the consumer depends on the level of competition, expenditures by cable to deploy the new system and other factors. Cable operators also have to contend with bandwidth capacity, as shows will be transmitted to each DVR viewer from their central servers, instead of individual DVRs already in the home.

Still, it's a win for cable even though most consumers won't see much of a change for years, in part because there are millions of in-home DVRs already in use.

"It's clearly an important chapter in the history of digital television," said Standard & Poor's analyst Tuna Amobi. But the new system will take "a few years to materialize. Right now the focus is on trying to get up to speed and get this technology beyond the test phase." Perhaps in the next decade, remote-storage DVR would make set-top boxes obsolete, he said.

At least, cable operators won't be hampered by the limits of a DVR hard drive. They can choose to offer more storage capacity to consumers whenever they wish, as they respond to competition or try to retain subscribers.

Amobi said satellite TV operators are the losers in the high court's decision because their systems don't let them offer remote-storage DVR. Their subscribers still have to get DVRs with hard drives and satellite TV companies have to continue to invest in these boxes.

In siding with Cablevision, the 2nd U.S. Circuit Court of Appeals overturned a lower court ruling that Cablevision, rather than its customers, would be making copies of programs, thereby violating copyright laws.

The Screen Actors Guild, songwriters, music companies, Major League Baseball, the National Football League and the NCAA all sided with the networks and studios in asking for high court review, while the Obama administration urged the court not to hear the case.

The case is Cable News Network v. CSC Holdings Inc., 08-448.

Shares of Cablevision were up 58 cents, or 3.1 percent, to $19.44 in afternoon trading.

___ Associated Press writer Jesse J. Holland in Washington contributed to this story.

(c) 2009 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos