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Cloud Call Center Community Featured Article

TMCNet: Second bank hit by ATM card fraud

[June 27, 2009]

Second bank hit by ATM card fraud

Jun 27, 2009 (Gulf Daily News - McClatchy-Tribune Information Services via COMTEX) -- A SECOND Bahraini bank is facing legal action over money allegedly milked from people's accounts by thieves apparently using cloned ATM cards.

Bahraini businessman Jalil Ali Salman Al Sairafi, aged 56, says someone in Dubai withdrew more than BD400 from his National Bank of Bahrain (NBB) account in September last.

He plans to sue the bank, saying it should have alerted customers of the dangers of card cloning and argues that it should refund the money.

Mr Al Sairafi says the bank refused to refund his money, saying that it is up to customers to protect their cards and their PIN numbers.

The NBB told the GDN it would contact Mr Al Saraifi to investigate the incident.

"In October 2008, I received a bank statement for September showing three transactions starting with Swiss Exchange (SWX), the amounts withdrawn were BD0.5, BD413.600 and BD52.575 totalling BD466.675.

"I did not perform these transactions and therefore I immediately informed the bank verbally and in writing, on October 14, 2008.

"On January 5, 2009, I received a letter from NBB dated December 30, stating that the concerned transactions were carried in Dubai, using the ATM of BLOM Bank of France." He said the bank told him it was not responsible for the transactions -- or his loss.


Mr Al Sairafi said he met NBB compliance and systems administration manager Fareed Ghaith and told he could prove he was not in Dubai at the time, but to no avail.

"In fact on August 31, I arrived in Bahrain from the UK at 7pm and the transactions were carried out at 12.45am on September 1," he said.

"To my understanding, this means that there was somebody in Dubai with a duplicate ATM card and my PIN.

"Mr Ghaith replied that it was the customers' responsibility to protect their PIN numbers and that the bank bore no responsibility whatsoever." Mr Al Sairafi said banks should do more to warn customers and take more responsibility if card security is breached.

"It is the responsibility of the bank to secure its customers information and to protect them against all types of fraud," he said.

"Not only must a proper investigation must be carried out by the bank, but the NBB should have been aware about the massive ATM fraud operations sweeping the region from August 15 to October 2008, which have been reported in regional and international newspapers. Mr Ghaith is on leave, but NBB public relations supervisor Sahar Mandeel said they would contact Mr Sairafi to investigate his complaint. aneeqa@gdn.com.bh To see more of the Gulf Daily News or to subscribe to the newspaper, go to http://www.gulf-daily-news.com. Copyright (c) 2009, Gulf Daily News, Manama, Bahrain Distributed by McClatchy-Tribune Information Services. For reprints, email tmsreprints@permissionsgroup.com, call 800-374-7985 or 847-635-6550, send a fax to 847-635-6968, or write to The Permissions Group Inc., 1247 Milwaukee Ave., Suite 303, Glenview, IL 60025, USA.

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