Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: FedConcepts CEO award

[June 26, 2009]

FedConcepts CEO award

(U.S. Newswire Via Acquire Media NewsEdge) BC-FedConcepts-CEO-award To: NATIONAL EDITORS Contact: Theresa Brewer of FedConcepts, +1-202-870-4029 Award Recognizes Entrepreneurial Excellence in IT Services Category WASHINGTON, June 26 /PRNewswire-USNewswire/ -- FedConcepts, an award winning IT service provider to the Federal Government, today announced that Christian Sullivan, received the Ernst & Young Entrepreneur Of The Year(R) 2009 Award in the IT Services category in Maryland. According to Ernst & Young LLP, the award recognizes outstanding entrepreneurs who are building and leading dynamic, growing businesses. Sullivan was selected by an independent panel of judges, and the award was presented at a gala event at the Baltimore Marriott Waterfront Hotel on June 25, 2009. Mr. Sullivan will also be inducted into Ernst and Young's Entrepreneur Hall of Fame in New York.


"This is a fantastic honor, the Ernst and Young Entrepreneur Of The Year award is something CEOs and leaders dream of achieving and proves that with hard work, integrity and dedication, you can drive change." said Sullivan.

"Our industry is one that allows us to build a great company that makes a difference every day to taxpayers, federal employees and our war fighters. We are very proud to play our part every day in what we do." The Ernst & Young Entrepreneur Of The Year awards celebrate their 23rd anniversary this year. The program honors entrepreneurs who have demonstrated exceptionality in such areas as innovation, financial performance and personal commitment to their businesses and communities.

"We are proud to recognize the achievements of Christian Sullivan," said Harry Thomasian, Ernst & Young LLP Entrepreneur Of The Year Program Director for Maryland. "Winners of the Entrepreneur Of The Year award build leading businesses and contribute significantly to the strength of our region's economy. Their success helps our area grow stronger." As a Maryland award winner, Mr. Sullivan is now eligible for consideration for the Ernst & Young LLP Entrepreneur Of The Year 2009 national program.

Award winners in several national categories, as well as the overall national Ernst & Young Entrepreneur Of The Year award winner, will be announced at the annual awards gala in Palm Springs, California on November 14, 2009. The awards are the culminating event of the Ernst & Young Strategic Growth Forum, the nation's most prestigious gathering of high-growth, market-leading companies.

Sponsors Founded and produced by Ernst & Young LLP, the Entrepreneur Of The Year awards are pleased to have the Ewing Marion Kauffman Foundation and SAP America as national sponsors.

In Maryland, local sponsors include DLA Piper, Clifton Gunderson, Baltimore SmartCEO and The Mergis Group.

About FedConcepts FedConcepts provides a variety of high-end systems and network engineering professional services to clients within the federal government's civilian and defense sectors. A Microsoft Gold Partner since its founding, FedConcepts is also a proud member of the Microsoft Partner Advantage Program. FedConcepts' success has been recognized with several industry awards and honors, including the 2007 SBA Small Business Subcontractor of the Year award for the National Capital Region and a 25th place ranking in the Defense Contractors category of the Inc. 5000 Fastest Growing Private Companies in America list.

About Ernst & Young's Entrepreneur Of The Year(R) Awards Program Ernst & Young's Entrepreneur Of The Year(R) Award is the world's most prestigious business award for entrepreneurs. The award makes a difference through the way it encourages entrepreneurial activity among those with potential and recognizes the contribution of people who inspire others with their vision, leadership and achievement. As the first and only truly global award of its kind, the Ernst & Young Entrepreneur Of The Year(R) award celebrates those who are building and leading successful, growing and dynamic businesses, recognizing them through regional, national and global awards programs in more than 135 cities in 50 countries.

SOURCE FedConcepts -0- (c) 2009 U.S. Newswire Corp.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos