Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet:  Research and Markets: Online Advertising in South Africa Grew at the Fastest Rate among All Countries in the English-Speaking World in 2008 and is Likely to Repeat This in 2009

[June 22, 2009]

Research and Markets: Online Advertising in South Africa Grew at the Fastest Rate among All Countries in the English-Speaking World in 2008 and is Likely to Repeat This in 2009

DUBLIN --(Business Wire)-- Research and Markets(http://www.researchandmarkets.com/research/291816/south_africa_con) has announced the addition of the "South Africa - Convergence (News - Alert) - VoIP, NGN & Digital Media" report to their offering.


With its relatively well developed and diverse infrastructure, South Africa is taking a regional lead role in the convergence of telecommunication and information technologies with the media and entertainment sector, promising reductions in telecommunication costs and better availability of information and services. The legalisation of VoIP Internet telephony in 2005 marked the beginning of a fundamental change in the country's telecoms landscape, VoIP revenue is estimated to have tripled in 2008. Billions of dollars are being invested into IP-based Next Generation Networks (News - Alert) capable of delivering converged services more efficiently. Telecom carriers and ISPs are moving into delivering audio and video content over their networks, while in turn the traditional electronic media carriers are discovering the potential of their infrastructure for telecommunications service delivery. Mobile TV licences are expected to be issued in 2009. Digital media have reached a level of development to foster an associated advertising and marketing industry. Online advertising in South Africa grew at the fastest rate among all countries in the English-speaking world in 2008 and is likely to repeat this performance in 2009.

Key Topics Covered: VoIP telephony Major VoIP providers Storm Telecom Internet Solutions Verizon Business (News - Alert) SA (formerly UUNet SA) MWEB Vox Telecom iBurst Mobile VoIP Call centres Next Generation Networks (NGN) Telkom SA Neotel Transtel Eskom SITA IPTV, Triple Play (News - Alert) New broadcasting licences 2007 Orbicom Sentech InfoSat Digital Terrestrial TV (DTTV) Digital satellite TV High Definition TV (HDTV) Video-on-Demand (VoD) Personal video recorders (PVR) Interactive TV (iTV) iTV using SMS Electronic banking (e-banking) Electronic funds transfer at point of sale (EFTPOS) List of Tables Table 1 - Online retail in South Africa - revenue, annual growth, number of sites - 2003 - 2007 Table 2 - Online advertising revenue in South Africa and annual growth - 2003; 2006 - 2009 Table 3 - Online and mobile banking customers of four major banks - June 2007 For more information visit http://www.researchandmarkets.com/research/291816/south_africa_con

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos