Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: FINANCE COMMITTEE ROUNDTABLE JUMP STARTS DIALOGUE ON HEALTH CARE REFORM SOLUTIONS

[April 23, 2009]

FINANCE COMMITTEE ROUNDTABLE JUMP STARTS DIALOGUE ON HEALTH CARE REFORM SOLUTIONS

Apr 23, 2009 (Congressional Documents and Publications/ContentWorks via COMTEX) -- Washington, DC - Senate Finance Committee Chairman Max Baucus (D-Mont.) today kicked off a series of roundtable discussions on comprehensive health care reform with a conversation among health care stakeholders on how to lower costs and improve quality in the way care is delivered to patients. The discussion addressed ways to create incentives in the Medicare program that would promote best practices, eliminate waste, facilitate better communication among providers regarding patient care through expanded health information technology, increase research on the comparative effectiveness of various treatments and tools that support evidenced-based care, and reduce fraud and abuse in federally financed health care programs.


"Right now, all of the incentives in our system encourage health care providers to deliver more care, not better care. Today's conversation is about how to lower costs and improve quality in the system for the millions of hard-working Americans that are tired of seeing their health care costs rise faster than inflation," said Baucus. "Today, we deepen the discussion about how to make our system more affordable for all Americans, more efficient, and more focused on quality care. And today, we heard a wide range of voices expressing agreement that comprehensive health care reform will make Americans healthier, happier and more productive, and improve our long-term fiscal standing by saving billions of health care dollars. This discussion, as well as others to come in this series, will give Senator Grassley and me, and our fellow Committee members, the points of view, feedback, and ideas that we need to write and pass a comprehensive health care reform bill this year." Participating health care policy and industry experts gave Finance Committee members insight as to some major areas that deserve attention in health care system reform, including consideration of payment options, evidence-based approaches to achieve savings, and flexibility in any eventual model so that different segments of the health care sector may adapt. On this point, panelists agreed that improved health care information technology (IT) for integration and communication among patient databases could provide that flexibility.

Baucus has made comprehensive health care reform his number one priority this year. To date, he has held over a dozen hearings on the topic and released a blueprint for reform last year. He intends to mark-up health care reform legislation in the Finance Committee in June.

###DAL###

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos