Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: City staff to vote on union today

[February 19, 2009]

City staff to vote on union today

Feb 19, 2009 (The Daily Republic - McClatchy-Tribune Information Services via COMTEX) -- Eligible employees of the city of Mitchell will vote this afternoon on the proposed formation of a union.

A union official and some employees have been lobbying for "yes" votes. Mayor Lou Sebert, meanwhile, said he was advised against making public statements that could influence the election.

Paul Aylward, executive director of the American Federation of State, County and Municipal Employees Council 59, said he proposed the union on behalf of some city employees who contacted him. Those employees have never come forward publicly and declined this week, through Aylward, to speak with The Daily Republic.


Aylward said supporters of the union proposal are getting "positive feedback" from city employees.

"We believe that the people need to have a say in the workplace, and that this is how they will get their say -- by forming their union and having a voice," said Aylward, of Huron.

City employee unions exist in some other South Dakota cities, Aylward said, including Rapid City, Sioux Falls, Huron, Watertown and Vermillion.

According to a recent count, the city of Mitchell has 179 full-time positions. Fifty-nine of the positions already are eligible for membership in existing unions. Those union-eligible positions include 27 in the Police Division, nine in the Emergency Communications Division and 23 in the Fire Division.

Eighty-seven employees would be eligible for membership in the new union. Those employees come from every facet of city government except elected positions, supervisory positions, seasonal positions and positions already eligible for membership in the existing police, communications and fire unions.

Currently, aspects of non-union employee compensation, such as annual cost-of-living adjustments, are debated and decided publicly by the City Council. Contracts with unions are negotiated in private by representatives from the city and the union.

Mayor Sebert said this week that, on the advice of an Aberdeen-based labor attorney hired to represent the city, he would not publicly reveal his opinion about the union proposal. He did say, however, that he thinks the city "has a fair salary basis compared to private enterprise here," adding that he thinks the "benefits the city has are superior to most private enterprises in town." Sebert said he sent a letter to city employees outlining some of his thoughts. Aylward viewed the letter as an attempt to "sway people not to vote to form a union." "I think it may have had the reverse effect in some cases," Aylward said. "In fact, I've had employees tell me that." The election will be conducted by state Department of Labor officials this afternoon in the Mitchell Recreation Center conference room. A majority vote of the 87 eligible employees -- 44 votes -- is needed to approve the union, no matter the turnout. In other words, a no-show is considered a "no" vote. Department of Labor officials said they are not likely to report the results publicly until Monday.

The ballot questions is "Do you wish to be represented for the purpose of meeting and negotiating with your employer by AFSCME Council 59?" To see more of The Daily Republic, or to subscribe to the newspaper, go to http://www.mitchellrepublic.com. Copyright (c) 2009, The Daily Republic, Mitchell, S.D. Distributed by McClatchy-Tribune Information Services. For reprints, email tmsreprints@permissionsgroup.com, call 800-374-7985 or 847-635-6550, send a fax to 847-635-6968, or write to The Permissions Group Inc., 1247 Milwaukee Ave., Suite 303, Glenview, IL 60025, USA.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos