Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet:  Vitrium Systems Launches docmetrics with Seamless Integration into Leading CRM Vendor Salesforce.com

[February 12, 2009]

Vitrium Systems Launches docmetrics with Seamless Integration into Leading CRM Vendor Salesforce.com

Vancouver, British Columbia, Feb 12, 2009 (PRWeb.com via COMTEX) --
Leading PDF-technology provider Vitrium Systems releases a new version of its online software service, docmetrics. The smart PDF form lead generation (http://www.docmetrics.com/what_is_docmetrics/docmetrics_lead_generation.aspx) system now allows for seamless integration into customer relationship management system Salesforce.com.


Docmetrics uses Adobe's Flash (http://www.docmetrics.com) technology to transform PDFs (http://www.docmetrics.com) into interactive documents by using "smart PDF form" (http://www.docmetrics.com/lead.aspx?ls=2251&pg=Includes/PDFs/Gartner_docmet
rics_Smart_Documents_Report.pdf) technology. Docmetrics PDFs employ in-document forms and analytic technology to measure and track data on who is reading your PDF content and how.

The service increases sales productivity by multiplying the number of incoming qualified leads generated from PDF collateral such as case studies, white papers and product fact Sheets. "We are getting 100% more leads with docmetrics than with traditional web forms," says Fard Johnmar, founder of Illinois-based marketer, Envision Solutions.

Salesforce.com integration means companies can now receive real-time prospect data from smart PDF forms directly into their Salesforce.com accounts. Having the data appear in real-time allows for faster follow-up and smoother business process by taking away the need to manage more than one lead generation system.

"Our clients have been asking for docmetrics integration with Salesforce.com," says Vitrium Chief Executive Officer Peter Nieforth. "We're pleased to respond to their needs with a one-stop system that can greatly increase efficiencies in this area."

About Vitrium Systems:
Vitrium was founded in 2005 with the goal of creating a revolutionary new standard in electronic document software. Recently named in Gartner's Cool Vendors in CRM Marketing and Analytics, 2008 report, the privately-held vendor is now the leader in smart-document technology for PDF security and tracking. For more information, visit www.vitrium.com or www.docmetrics.com.

Press Contact:
Randa Codron
Marketing and Communications Manager
Vitrium Sytems
Tel 604-677-1500 x29
###
Read the full story at http://www.prweb.com/releases/2009/02/prweb2030844.htm.
PRWeb.com

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos