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Cloud Call Center Community Featured Article

TMCNet: b2b2dot0 Saas eCommerce Solution Strengthens Customer Service Capabilities for Nordson’s EFD Division

[January 27, 2009]

b2b2dot0 Saas eCommerce Solution Strengthens Customer Service Capabilities for Nordson’s EFD Division

Dr. Sam Bayer, Chief Executive Officer and Founder of b2b2dot0 (www.b2b2dot0.com) announced that the EFD division of Nordson Corporation (NASDAQ: NDSN) has strengthened its customer service capabilities through implementation of an SAP (News - Alert) Integrated B2B eCommerce pilot program developed by his company.

EFD is the world’s leading manufacturer of precision dispensing systems for applying controlled amounts of the adhesives, sealants, lubricants, and other assembly fluids used in almost every manufacturing process. Products include air-powered benchtop dispensers, low-maintenance dispense valves for automated production lines, precision dispense tips, and dispensing robots.
According to EFD President Peter Lambert, “Within 60 days of starting this project we were processing orders from over 25 countries into our SAP system in real time. Our customers have been impressed with the website’s convenience and ease-of-use, and consider it a major value-added service. Internally, we have gained tremendous efficiencies in the order management process.”
Nordson CIO Shelly Peet adds: “Nordson was a pioneer in the area of SAP integrated B2B eCommerce back in 2001, and by 2008 we faced the challenge of identifying a new eCommerce solution that could transition with us as we consolidate and upgrade our SAP landscape through 2010.”
Bayer concludes: “After the pilot program at EFD validated b2b2dot0’s solution and responsiveness, Nordson decided to make it the foundation of their entire SAP B2B eCommerce architecture. With Nordson’s help, we have been able to develop an industrial strength infrastructure, a functionally rich product, and scalable support services that position us well for 2009 and beyond.”
About b2b2dot0
The founders of b2b2dot0 have been delivering successful b2b projects ever since they helped create Haht Commerce's e-commerce solutions in 1998. The organization has helped more than 50 organizations make the leap to web-based ordering.
The company was the first to identify and meet the need to extend SAP with easy to learn and easy to use e-commerce products. The result is a configurable web platform for e-commerce that leverages best-in-class open-source technology and delivers it as Software-as-a-Service. SAP users who believe that customer service matters have found that b2b2dot0 products give their customers the tools to do business effortlessly.
About Nordson and EFD
Nordson Corporation is one of the world’s leading producers of precision dispensing equipment that applies adhesives, sealants and coatings to a broad range of consumer and industrial products during manufacturing operations. The company also manufactures equipment used in the testing and inspection of electronic components as well as technology-based systems for curing and surface treatment processes. Headquartered in Westlake, Ohio, Nordson has more than 4,100 employees worldwide, and direct operations and sales support offices in 32 countries.
EFD, Inc. is a wholly owned subsidiary of Nordson Corporation. Since 1963 EFD has designed and manufactured precision dispensing devices for applying controlled amounts of the adhesives, sealants, lubricants and other assembly fluids used in almost every manufacturing process. EFD products are available through their worldwide network operating in over 30 countries.

b2b2dot0
www.b2b2dot0.com
Sam Bayer, Founder/CEO
Sam.bayer@b2b2dot0.com
(919) 676.7429

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