Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet:  mgate: mgate delivers telehealth solution on JAOtech terminals

[January 06, 2009]

mgate: mgate delivers telehealth solution on JAOtech terminals

Jan 06, 2009 (M2 PRESSWIRE via COMTEX) --
Redhill, UK- mgate has integrated video conferencing and wireless vital signs monitoring into JAOtech patient terminals to create one of the world's most capable platforms for the delivery of telemedicine services in the home or remote locations. JAOtech terminals are already installed at over 15,000 beds in 60 hospitals worldwide.


mgate software implemented on the JAOtech terminals uses the integral camera to facilitate high quality personal interaction between patient and carer via a two way video link. In addition, the solution allows Bluetooth based wellness and vital signs monitoring instruments to be connected to the terminal. The software offers carers the facility both to take instant readings in real time, and also to review results captured by the instruments over a period and logged on the JAOtech terminal.

Commenting, Warren Kressinger-Dunn, Managing Director of JAOtech said, "Telemedecine is a crucial and growing area of patient care, allowing care services to deliver higher quality services to a larger number of patients efficiently without the need for travel by either party. The way that mgate has been able to use our terminals to create an innovative software solution that addresses this need underlines the capability and flexibility of our platform."

Ulrich Bruell, Managing Director of mgate added, "JAOtech terminals are in widespread use worldwide in hospital environments and provide the perfect platform to take care services into patient's homes efficiently. The terminals are robust, offer a reliable and intuitive touch interface, are easy to clean and withstand spillage. Based on state of the art PC hardware, they also already support the connectivity and content delivery technologies we required, allowing us to bring our telehealth solution to market quickly and with reduced risk."

Using the mgate software, JAOtech terminals can be interfaced to a very wide range of Bluetooth based instruments including ECG devices, a spirometer, blood pressure / glucose monitors, pulse oximeters, a weight scale and a maternal foetal monitor.

The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.
About mgate
The mgate solution has been in development by abs GmbH of Saarbrucken (Germany) since 2002. In 2007, sales were moved to the newly established mgate media GmbH so that it could concentrate wholly on the health market. This development is the result of the marked increase in demand by the health market for innovative solutions.

Today, mgate is a complete solution that pictures all the services for entertainment, communications and information on a single infrastructure. Patients have a multimedia terminal by their beds which they can use to make telephone calls and watch TV, surf or chat on the Internet, play games or find out about hospital routines and obtain information on their treatment. Doctors and nursing staff can use the terminal during medical rounds to access patients' digital files.

About JAOtech
JAOtech is a market leader in the design and manufacture of a world class, innovative range of embedded Smart Terminals. JAOtech patient entertainment terminals are UL60601 compliant by design, and already over 15,000 have been installed in hospitals worldwide in partnership with approved technology partners. The company also addresses retail, education and industrial markets

CONTACT: mgate
WWW: http://www.mgate.tv
JAOtech
Tel: +44 (0)1737 781 060
Fax: +44 (0)1737 789 734
e-mail: sales@jaotech.com
WWW: http://www.jaotech.com
Peter van der Sluijs, Neesham PR
e-mail: peterv@neesham.co.uk
Tel: +44 (0)1296 628 180
Elaine Hodson, Account Executive, Neesham Public Relations
Tel: +44 (0)1296 628 180
Fax: +44 (0)1296 696 530
WWW: http://www.neesham.co.uk
M2 Communications Ltd disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to info@m2.com.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos