Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet:  Mobile Content Expert Jeff Orr Joins ABI Research

[January 05, 2009]

Mobile Content Expert Jeff Orr Joins ABI Research

NEW YORK --(Business Wire)--

ABI Research has announced the appointment of Jeff Orr as Senior Analyst, Mobile Content.

Jeff has a wealth of industry, technology and analyst experience, including product management and marketing, standards development, consulting for major organizations, extensive technology market research reporting, and editorial.

"Jeff brings a wealth of wireless industry experience to ABI Research's Mobile Content research practice including roles as an industry analyst, product and marketing director and a trade association marketing executive," says practice director Dan Shey. "Our clients will benefit from this broad experience as Jeff helps them in finding new opportunities, creating new market and product strategies, and managing the competitive environment in the dynamic and growing mobile content market."


Prior to joining ABI Research Jeff had his own consulting and marketing service with a client list that included industry research firms, semiconductor and equipment manufacturers, publishers, and Fortune 100 media companies. He authored the "Mobile WiMAX Device Guide", and as Senior Project Engineer for Corporate New Technology, provided expert market knowledge to The Walt Disney Company on emerging broadband wireless technology trends. He also produced a number of market research reports, and organized trade events for Yankee Group and CMP Media.

Previously, Jeff was actively involved in the formation and strategy of WiMAX Forum, holding volunteer director and board member roles in addition to becoming the trade group's first employee and serving as the Director of Marketing. Earlier posts included that of Director, Worldwide Product Marketing at Proxim Wireless Corporation and Product Line Manager at Diamond Multimedia Systems.

Jeff has also served as the Editor for Mobile Broadband News, and has been widely published in industry journals including WiMax.com, Light Reading, Reuters, Computer Shopper and FierceTelecom. An accomplished speaker, Jeff has moderated events and presented on panels at high-visibility events including Broadband Wireless World, CTIA, IEEE WCNC Conference, Intel Developers Forum, MacWorld, NCTA IOC Wireless and WiMAX World.

He studied Aerospace & Aeronautical Engineering at Embry-Riddle Aeronautical University and has completed a number of certifications in technical, marketing, and management subjects.

He is based near Sacramento, California.

ABI Research is a leading market research firm focused on the impact of emerging technologies on global consumer and business markets. Utilizing a unique blend of market intelligence, primary research, and expert assessment from its worldwide team of industry analysts, ABI Research assists hundreds of clients each year with their strategic growth initiatives. For information, visit www.abiresearch.com, or call +1.516.624.2500.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos