Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet:  Teacher declines to enter plea in online seduction case

[December 10, 2008]

Teacher declines to enter plea in online seduction case

REDWOOD CITY, Dec 10, 2008 (San Mateo County Times - McClatchy-Tribune Information Services via COMTEX) --

A Petaluma high school teacher arrested on suspicion of trying to seduce a fictional girl on a MySpace page appeared Tuesday in San Mateo County Superior Court, where he was expected to enter a plea to four felony charges that could net him up to five years in prison.


But Scott Eugene Dietlin, 35, looking despondent, declined to enter a plea to charges related to assertions that he traveled to the Peninsula for a sexual encounter arranged online with a make-believe minor. A new hearing was scheduled for Dec. 23.

The fictional girl, named "Jackie," first sprung to life as the creation of two high school students from Burlingame who created a fake MySpace page as a joke for their friends, authorities said.

Their Web page, which featured a photo they'd found online of a girl under age 18, attracted the attention of Dietlin, who is accused of sending the boys a photo featuring his face and his naked torso, according to the District Attorney's Office.

The students notified Burlingame police, who launched a weeklong investigation culminating in Dietlin's arrest in San Mateo last month.

While the incident generated headlines on the Peninsula, Dietlin's arrest shocked and dismayed many in Petaluma, according to several students at Casa Grande High School who drove two hours south to cover Dietlin's arraignment for the student newspaper.

"A lot of people are very upset" by the arrest, said Linnea Grayson,
17, co-editor of the Gaucho Gazette.
Grayson described Dietlin, who taught her Advanced Placement course in economics, as a "lively" and "witty" teacher and said his "scruffy and tired" appearance in court seemed out of character.

"It must have been really embarrassing for him to see students from his class," she added.
"I knew that I would be kind of disturbed by (coming to the arraignment,)" said Eliza Kritz, 17, one of several student journalists contributing to the two-page spread devoted to the controversy for the high school paper. "But we wanted to come anyway because we thought it would be important."

Chief Deputy District Attorney Steve Wagstaffe said he was dismayed by the case and "stunned" that online predators continue to stumble into law enforcement stings, despite the widespread publicity surrounding police surveillance of social networking sites.

"The predilection of these predators is so strong that despite the fact these defendants know that police monitor these Web sites, they will reach out on the computer to someone they've never met and don't know for sexual purposes," he said. "It's amazing. It really does amaze me."

Dietlin remains in custody in lieu of $700,000 bail.
Staff writer Aaron Kinney contributed to this story. Reach Michael Manekin at 650-348-4331 or at mmanekin@bayareanewsgroup.com.

To see more of the San Mateo County Times or to subscribe to the newspaper, go
to http://www.insidebayarea.com/sanmateocountytimes/. Copyright (c) 2008, San
Mateo County Times, Calif. Distributed by McClatchy-Tribune Information
Services. For reprints, email tmsreprints@permissionsgroup.com, call
800-374-7985 or 847-635-6550, send a fax to 847-635-6968, or write to The
Permissions Group Inc., 1247 Milwaukee Ave., Suite 303, Glenview, IL 60025, USA.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos