Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet:  OVUM: OVUM COMMENT Charlie Davis, senior analyst at Ovum Tiscali acquisition by BSkyB would heat up triple play in the UK

[November 07, 2008]

OVUM: OVUM COMMENT Charlie Davis, senior analyst at Ovum Tiscali acquisition by BSkyB would heat up triple play in the UK

Nov 07, 2008 (M2 PRESSWIRE via COMTEX) --
BSkyB has entered exclusive talks to acquire the UK assets of Tiscali for around GBP450 million. Such a move would mean further consolidation in the UK broadband market, leading to a aEUR~triumvirate' of three major players dominating the broadband scene - BT, Virgin and now BSkyB - followed by a second league of Carphone Warehouse and Orange.


BSkyB's potential acquisition of Tiscali UK would be the crescendo of a wave of acquisition activity over the past two or so years. Last July, it was Tiscali that acquired Pipex's broadband unit for GBP210 million, which itself had previously embarked on a string of small acquisitions.

There were rumours of a deal earlier on this year with Carphone Warehouse, Vodafone and Orange swimming around Tiscali when a price tag of over GBP500 million was being rejected by Tiscali as too low. A badly shaken economy will certainly have had a bearing on the current lower price, which could fall even further after due diligence. But Tiscali had already forged strong relationships with Sky via a deal cut last year enabling Tiscali to deliver Sky channels via its Homechoice IPTV service - this would also have helped develop ties between the two companies.

A nice shortcut to doubling market share will bring its own challenges Most importantly, this is a deft shortcut to Sky achieving significant scale in broadband; a smart move in a market where broadband growth is slowing, making customer acquisition more costly. If the deal goes ahead it will essentially double Sky's broadband customer base, and see Sky nudging close to Virgin, which has around 3.8 million subscribers. Sky is paying roughly GBP250 per subscriber. This is a lot less than Tiscali paid 18 months ago and a good deal for a company which is in a strong position to upsell customers to triple play.

The acquisition will demand a shift in strategy for Sky, which to date has only marketed broadband to its existing pay-TV customers. It will now have over 1.5 million customers on its books with a much lower ARPU: around GBP23 per month (according to Tiscali) versus Sky's GBP36 for its existing customer base. Sky will obviously aim to upsell these customers to TV. It is certainly adept at aggressive marketing, but this will prove a considerable challenge and will rack up additional costs. Sky would also face a decision in whether or not to upsell DTH to the Tiscali base or use this as a starting point to roll out IPTV across the combined BSkyB and Tiscali bases.

A more muscular market position for BSkyB will impact competitor strategies The deal would increase pressure on Virgin to step up its pace and could influence others to modify theirs. All players already have to contend with a rival which has made a relatively swift transition from a traditional pay-TV provider to a full-blown and highly innovative triple-play competitor. This acquisition would add more muscle and considerably expand its broadband network assets. It would place telcos' TV/video strategies in particular under the spotlight as they assess their positioning in what is a highly competitive triple-play market. Orange's recent announcement that it will be taking a careful look at its UK strategy before it considers launching IPTV would therefore make even more sense.

About Ovum:
Ovum is a global advisory and consulting firm. Its primary activity is providing value-added advisory services and consulting to retained and project clients. The company acts as a well-respected and trusted source of industry data, knowledge and expertise on the commercial impact of technology, regulatory and market changes. Ovum engages in continuous research and industry analysis to determine market dynamics in its specialist sectors.

Ovum has developed long-standing relationships with many of its corporate clients, which include major international blue-chip companies such as Alcatel-Lucent, AT&T, BT, Cable & Wireless, Cisco Systems, Deutsche Telekom, Fujitsu, HP, IBM, Microsoft, Telstra and Vodafone.

Ovum is part of the Datamonitor Group.
CONTACT: Maria Di Martino, PR contact, Ovum
Tel: +44 (0)20 7675 7529 (Europe, Middle East and Africa)
e-mail: maria.dimartino@ovum.com
Sara Kaufman, PR contact, Ovum
Tel: +1 617 722 4602 (North America)
e-mail: sara.kaufman@ovum.com
Tanisha Kuckreja, PR contact, Ovum
Tel: +61 3 9601 6723 (Asia-Pacific)
e-mail: tanisha.kuckreja@ovum.com
M2 Communications Ltd disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to info@m2.com.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos