Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: Fewer US Terrestrial TV Viewers After Analog Switch-off: ABI Research Survey

[October 22, 2008]

Fewer US Terrestrial TV Viewers After Analog Switch-off: ABI Research Survey

NEW YORK --(Business Wire)-- Analog free-to-air television broadcasting will come to an end in the United States on February 17, 2009. Although many US viewers subscribe to cable or satellite TV services, 15% - a substantial number - still use a traditional antenna.


A recent ABI Research consumer survey of US terrestrial television viewers revealed that after analog broadcasting comes to an end, a majority (70%) will attach a digital converter box to their antennas. 10% will switch to cable or satellite services, while a surprising 20% will let the TVs they used for analog reception "go dark."

According to principal analyst Steve Wilson, "Our survey data suggest that the net result of consumers' choices after analog switch-off will be a drop in overall terrestrial viewing.. Terrestrial viewers tend to be more likely to use alternative video entertainment forms such as DVD rentals and broadband video and the transition may push them further in that direction."

The survey also examined the preferences of those viewers who have upgraded to high definition television, and found that while satellite HD services are attracting more subscribers, these viewers are not deserters from cable: rather, they are former users of terrestrial and telco TV services.

A new ABI Research Brief, Terrestrial and Multi-Channel TV Viewers (www.abiresearch.com/products/research_brief/Consumer_Video_Tech nologies_Market_Update/120/Terrestrial_and_Multi_Channel_TV_Viewers) examines answers from a web-based April 2008 survey of 1002 US consumers regarding these questions. It forms part of ABI Research's Consumer Video Technologies Research Service (http://www.abiresearch.com/products/service/Consumer_Video _Technologies_Research_Service), which also includes other Research Briefs, Research Reports, Market Data, ABI Insights, and analyst inquiry support. (Due to their length, these URLs may need to be copied/pasted into your Internet browser's address field. Remove the extra space if one exists.)

ABI Research is a leading market research firm focused on the impact of emerging technologies on global consumer and business markets. Utilizing a unique blend of market intelligence, primary research, and expert assessment from its worldwide team of industry analysts, ABI Research assists hundreds of clients each year with their strategic growth initiatives. For information, visit www.abiresearch.com, or call +1.516.624.2500.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos