Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet:  California Teachers Association ends trusteeship of TALB, the Long Beach teachers union

[September 10, 2008]

California Teachers Association ends trusteeship of TALB, the Long Beach teachers union

(Press-Telegram (Long Beach, CA) (KRT) Via Acquire Media NewsEdge) Sep. 10--LONG BEACH -- The California Teachers Association has ended its nearly year-old trusteeship of the Long Beach teachers union, restoring full control to its local chapter, CTA officials announced.


The CTA, the statewide union, assumed control of the Teachers Association of Long Beach in October following allegations of fiscal mismanagement and a leadership controversy at the local chapter.

The troubles at the chapter caused CTA to place the Long Beach union in "trusteeship" under the control of former CTA president Barbara Kerr.

"CTA is confident that through the hard work of trustee Barbara Kerr and local leadership, TALB is now able to move forward, and that the issues that led to the trusteeship have been dealt with effectively," CTA President David A. Sanchez said.

"TALB is an important organization that can now better serve its members and have a strong and positive impact on students and the community," Sanchez added in a statement released Tuesday, the same day that the CTA Board of Directors voted to end the trusteeship.

During the trusteeship, new financial rules and procedures were instituted at TALB to address findings of an outside audit that criticized the management of the chapter, CTA officials have said.

The rarely used CTA takeover came in the wake of a leadership struggle pitting TALB president Michael Day and then-executive director Scott McVarish against members of the TALB board of directors seeking

McVarish's ouster.

A majority of the board on June 5, 2007, voted to fire McVarish. Shortly afterward, McVarish was reinstated to his position by a controversial vote of the union's Representative Council, a decision-making body of teachers elected at school sites.

Some TALB board members had alleged that McVarish acted beyond the scope of his authority as executive director. They also publicly alleged that union funds had been mismanaged. McVarish, who has denied any wrongdoing, announced his resignation from TALB in February.

He could not immediately be reached for comment.

CTA hired an outsider auditing firm -- Hemming Morse, Inc. -- to review TALB books as part of an investigation into allegations of fiscal mismanagement.

According to a copy of the audit obtained by the Press-Telegram, auditors found that:

Over the past two years, TALB appeared to have used general fund money for political expenses and spent at least $110,000 more on its election campaigns than union leaders had authorized.

Loans the union took out to fund campaigns apparently "did not receive adequate approval" by union leadership prior to being executed.

Auditors were unable to find proper supporting documentation for at least $120,000 in TALB credit card charges and check payments.

McVarish breached his employment agreement by signing about $678,000 in checks after the TALB board of directors had revoked his authority to do so.

There were "a large number of errors and possibly irregularities in the computation of (McVarish's) payroll."

Union president Day did not get approval from the TALB board before signing a confidential settlement agreement with McVarish in July of last year reversing the board's decision to fire McVarish and reimbursing McVarish for legal fees. Auditors questioned the legal validity of the agreement, which Day has defended.

TALB gave salary advances to employees, a practice auditors criticized.

Nearly $32,000 in checks appeared to have forged signatures. Kerr has said that the alleged forgeries were not done for personal gain.

Kerr has declined to release a copy of the audit to the media, rank-and-file TALB members or the Representative Council, citing employee privacy concerns.

kevin.butler@presstelegram.com, 562-499-1308

To see more of the Press-Telegram, or to subscribe to the newspaper, go to http://www.press-telegram.com.

Copyright (c) 2008, Press-Telegram, Long Beach, Calif.
Distributed by McClatchy-Tribune Information Services.
For reprints, email tmsreprints@permissionsgroup.com, call 800-374-7985 or 847-635-6550, send a fax to 847-635-6968, or write to The Permissions Group Inc., 1247 Milwaukee Ave., Suite 303, Glenview, IL 60025, USA.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos