Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet:  New Search Marketing Blog, SearchFuel, Gives Marketers an Alternative Place to Fuel up; Offers Unique Perspective across Search and Media Agencies

[September 03, 2008]

New Search Marketing Blog, SearchFuel, Gives Marketers an Alternative Place to Fuel up; Offers Unique Perspective across Search and Media Agencies

ST. LOUIS --(Business Wire)-- Marketers have a new place to fuel up and add mileage to their marketing programs. SearchFuel (www.searchfuel.com), a new blog centered around search marketing and its influence in the media landscape, launched today with the purpose of serving as a regular, conversational resource for traditional and digital advertisers, media buyers and search marketers by providing unique industry insight about the search landscape and fuel discussion and debate of factors affecting advertisers and the industry. The blog will feature search perspective from talent across Outrider and the agency divisions of GroupM Search, including Beyond Interaction Search, MEC Interaction and MindShare Search.


SearchFuel is powered by Outrider, an award-winning, leading global, integrated search marketing agency and direct-to-client division of GroupM Search, the world's largest search marketing specialist.

"We see search as a shift in the advertising space. Consumers' expression of intent signifies a change that gets lost in Google's dominance and the tactical discussion of how to be relevant in search results," stated Chris Copeland, CEO, GroupM Search - The Americas, in the kick-off post on SearchFuel. "The ability to provide a point of view and commentary on the impact this has for our clients, some of the largest buyers of media in the world, is a unique voice brought to the marketplace."

SearchFuel will feature regular, relevant posts in categories across paid search, organic search, emerging trends and technologies (mobile search, local reputation management, etc.), and social media marketing (SMM). It will also have regular features, including monthly Q&As with Chief Marketing Officers from market leading advertisers; and in short order will incorporate global perspective from international search experts and posts from guest bloggers across the media expertise.

"The work of Outrider and our other search divisions holds many distinctions for the path we've led in integrating search into the media mix, including awards from Yahoo!, the Interactive Advertising Bureau (IAB), MediaPost, and Search Engine Strategies (SES). And it is this perspective that we feel is underserved in the marketplace and can be addressed on SearchFuel," notes Copeland. "The goal for our bloggers is to engage the advertising and media community and fuel innovative thinking and deliberation around intent, content and relevancy as it relates to search in the integrated media landscape."

About Outrider

Outrider (www.outrider.com), a division of GroupM Search and winner of the 2008 Yahoo! Searchlight Award and 2008 SES Award for Best Integration of Search with Other Media, is a leading global search marketing agency, specializing in holistic, advanced search marketing strategies that are integrated with advertisers' cross-channel media planning. Outrider serves as the incubation brand for the development of emerging trends and new practices within GroupM Search in order to develop best practices in a dedicated search marketing environment that can be executed across all GroupM agencies. Outrider is a WPP company and a division of GroupM, WPP's media buying and planning arm responsible for 30% of the world's media buying. With North American headquarters in St. Louis, Mo., Outrider has offices in New York, Chicago, Seattle, Sunnyvale, Boston, Toronto, and throughout the EMEA and APAC regions, creating a network of 40 global offices serving more than 40 countries.

Outrider brings clients the leading proprietary technology solution Decide DNA(R), supporting Paid Search, SEO, Paid Inclusion and Shopping Feeds in one platform, and rated #1 twice by JupiterResearch. Outrider has provided integrated search marketing and consumer-driven media strategies at the global, national and local-market level to category-leading clients including: AT&T, Dell, AstraZeneca, Showtime, Microsoft, Chevron, Diageo and more. Services include organic search, paid search, advanced search strategies (social media marketing, mobile search, local search, video search and more), analytics, conversion services (website optimization), creative services and consulting.

Outrider powers the blog SearchFuel, the alternative energy source for perspective on search marketing and its influence on the media landscape. Bloggers include talent across Outrider and the agency divisions of GroupM Search.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos