Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: Food Stamp Use Surges In N.M.: State Hails Rise as Proof Program Marketing Works

[August 30, 2008]

Food Stamp Use Surges In N.M.: State Hails Rise as Proof Program Marketing Works

(Albuquerque Journal (NM) (KRT) Via Acquire Media NewsEdge) Aug. 30--SANTA FE -- The use of food stamps in New Mexico is soaring.

But that's good news to the state's Human Services Department, which has worked to boost the number of participants in the federal program via television and radio announcements broadcast in three different languages.

From April 1 through June 30, nearly 3,400 new families signed up for the program, driving June caseloads -- or households receiving food stamps -- to 97,989. By the year's end, the number of caseloads is expected to top 100,000.

"We don't look at that as a negative," department spokeswoman Betina Gonzales McCracken said recently in an interview. "There are thousands of families who qualify and don't participate."

However, while concurring the increase in participation is a good thing, University of New Mexico sociology professor Richard Coughlin said he'd be wary of celebrating the recent rise.

"I think more and more of the households at the lower end of the socioeconomic distribution are simply being squeezed," said Coughlin, who's extensively studied social welfare programs. "It is an expression more, I think, of need than of outreach."


Indeed, economic factors -- especially the skyrocketing cost of fuel and food -- appear to be the reason many food stamp recipients are in the position they're in. Rising costs of fuel and food were primary catalysts behind an increase in demand of more than 10 percent at her food bank, said Sherry Hooper, executive director of the Santa Fe-based Food Depot, which serves seven northern New Mexico counties.

And while demand goes up, supply is going down.

Hooper said donations to the Food Depot are declining, forcing the food bank to purchase about 30 percent of its food.

"(Fuel and food costs) are affecting our ability to purchase and provide food," Hooper said.

While Hooper lauded the generosity of New Mexicans and said the stigma attached to food stamps is decreasing thanks to the ability to have the stamps stored on an ATM-like electronic card, the increase in food stamp usage understates New Mexico's ongoing struggle against poverty.

About one in four New Mexico children lived in poverty in 2007, according to new data released this week by the U.S. Census Bureau. The national average is about 18 percent. Median income levels are also substantially lower in New Mexico than in most of the rest of the country.

The recent rise of food stamp usage in New Mexico means a 7.2 percent increase from June 2007 and a 3.6 percent increase since March 2008. In two counties, McKinley and Torrance, food stamp recipients currently make up more than 20 percent of the population.

"Is it up for the right reasons?" Coughlin asked. "Is it up because they've done so good a job at making the program more acceptable, or is it up simply because you have more people under pressure? My guess would be the latter."

To see more of the Albuquerque Journal, or to subscribe to the newspaper, go to http://www.abqjournal.com.

Copyright (c) 2008, Albuquerque Journal, N.M.
Distributed by McClatchy-Tribune Information Services.
For reprints, email tmsreprints@permissionsgroup.com, call 800-374-7985 or 847-635-6550, send a fax to 847-635-6968, or write to The Permissions Group Inc., 1247 Milwaukee Ave., Suite 303, Glenview, IL 60025, USA.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos