Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: Wmode Selects Unica for Consumer Web Analytics

[August 13, 2008]

Wmode Selects Unica for Consumer Web Analytics

WALTHAM, Mass. --(Business Wire)-- Unica Corporation (Nasdaq: UNCA), a leading global provider of enterprise marketing management (EMM) solutions, today announced that Wmode, a leading mobile content distributor, has integrated Affinium(R) NetInsight(TM) with its industry leading ClearMode(R) managed service. NetInsight provides Wmode with a multitude of information for improving customer effectiveness, allowing Wmode to offer its customers and partners a powerful consumer analytics service.


"We conducted an extensive search for a web analytics company, and Unica was the only vendor who scored perfectly on our requirements matrix. Leveraging their NetInsight solution, we have access to data-rich information and can provide precise measurements for the applications we deliver," said Emanuel Bertolin, CEO for Wmode Inc. "Everyone's unique in the mobile world--we know a user's identity. And by adding NetInsight's web analytics capabilities to the mix, we're now able to see how many new and repeat customers come to the site, what they're doing, what interests them and what they're buying."

With the information generated from web analytics, companies can provide users with personalized communications when they next visit. Based on the data collected, they can provide targeted information to individual customers, leading to increases in the overall effectiveness of the customer experience as well as increases in conversion rates.

"The mobile market is ripe for web analytics; this sector has recently begun to fully realize the power and benefits web analytics brings to its marketplace, and we've seen significant interest worldwide in our NetInsight solution," said Andrew Hally, VP, Product Marketing and Strategy, Unica On Demand. "With NetInsight, innovative companies like Wmode, who represent mobile carriers, are now better able to effectively communicate with users and, as a result, more quickly increase conversion rates."

See Unica's NetInsight in action at Search Engines Strategies (SES), August 18-20, at the San Jose Convention Center (booth #209).

About Unica

Unica Corporation (NASDAQ: UNCA) is a leading global provider of enterprise marketing management (EMM) software. Focused exclusively on the needs of marketers, Unica delivers the most comprehensive EMM suite on the market. Unica's Affinium(R) software streamlines the entire marketing process for brand, relationship and internet marketing - from planning and budgeting to project management, execution and measurement. Offered on premise or on demand, Affinium delivers key EMM capabilities including: web and customer analytics, cross-channel lead and campaign management, and marketing resource management. Unica's solution uniquely provides a marketing system of record that enables marketers to easily manage marketing information and assets, rapidly assemble campaign components, and track performance. Just as sales force automation has streamlined sales operations, Unica's EMM solution is poised to revolutionize marketing. Today, more than 500 companies worldwide have adopted Unica's Affinium as their EMM solution.

Founded in 1992, Unica is headquartered in Waltham, Massachusetts, with offices around the globe. For more information, visit www.unica.com.

Copyright 2007 Unica Corporation. Unica, the Unica logo, Affinium and NetInsight are trademarks of Unica Corporation. All other product names, service marks, and trademarks mentioned herein are trademarks of their respective owners.

About Wmode

Wmode operates ClearMode(R), a mobile content distribution service that provides for the recruitment, management, discovery, delivery and payment of mobile content. Wmode offers a complete suite of technologies and services as a managed service to enable mobile operators, MVNOs, content providers and media and brand companies to deliver a broad range of wireless Internet content and services to their consumers. ClearMode, the first complete content distribution solution, has been operated as a managed service since 2002. Wmode, founded in September 2000, is a privately-held company with offices in Calgary and Toronto, Canada, Bern, Switzerland and Kuala Lumpur, Malaysia. Further information about Wmode can be found at www.wmode.com.

Forward-looking Statements

The information provided in this press release above contains forward-looking statements that relate to future events and future financial performance of Unica. These forward-looking statements are based upon Unica's historical performance and its current plans, estimates and expectations and are not a representation that such plans, estimates, or expectations will be achieved. These forward-looking statements represent Unica's expectations as of the date of this press announcement. Subsequent events may cause these expectations to change; and Unica disclaims any obligation to update or revise the forward-looking statements in the future. Matters subject to forward-looking statements involve known and unknown risks and uncertainties, including customer acceptance of Unica products, Unica's ability to retain customers and those factors listed in the Annual Report on Form 10-K for the fiscal year ended September 30, 2007 under "Risk Factors" which could cause Unica's performance or achievements to be materially different from those expressed or implied by the forward-looking statements.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos