Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet:  American Library Association Receives $1 Million Grant From Verizon Foundation to Study How Gaming Can Be Used to Improve Problem-Solving and Literacy Skills

[June 28, 2008]

American Library Association Receives $1 Million Grant From Verizon Foundation to Study How Gaming Can Be Used to Improve Problem-Solving and Literacy Skills

ANAHEIM, Calif., June 28 /PRNewswire/ -- The American Library Association (ALA) will launch an innovative project to track and measure the impact of gaming on literacy skills and build a model for library gaming that can be deployed nationally. Funding for the project will be provided by a $1 million grant from the Verizon Foundation.


The announcement will take place today at the American Library Association Annual Conference here.
"Gaming is a magnet that attracts library users of all types and, beyond its entertainment value, has proven to be a powerful tool for literacy and learning," said ALA President Loriene Roy. "Through the Verizon Foundation's gift, ALA's gaming for learning project will provide the library community with vital information and resources that will model and help sustain effective gaming programs and services."

As part of the grant, the American Library Association will work directly with 12 leading gaming experts to document the use of gaming as a literacy tool and monitor the results of gaming initiatives. The information will be used to build The Librarians' Guide to Gaming, a comprehensive, online literacy and gaming toolbox that will then be field-tested by additional libraries.

The experts creating the best practices during the initial phase are from the following libraries: Ann Arbor District Library, Ann Arbor, Mich.; Public Library of Charlotte-Mecklenburg County, Charlotte, N.C.; Columbus Metropolitan Library, Columbus, Ohio; Georgetown County Library, Georgetown, S.C.; Minneapolis Public Library, Minneapolis, Minn.; Old Bridge Public Library, Fords, N.J.; Pima County Public Library, Tucson, Ariz.; Reidland High School, Paducah, Ky.; School Library System of Genesee Valley BOCES, Le Roy, N.Y.; The New York Public Library, New York; Todd Wehr Library, De Pere, Wis.; University of Illinois at Urbana-Champaign, Urbana, Ill.

"In today's technology-driven world, where learning does not stop at the classroom, the role of libraries in supporting literacy and learning is more critical than ever before," said Verizon Foundation President Patrick Gaston. "Gaming for learning presents a tremendous opportunity for libraries to further literacy skills in children as well as adults."

The Verizon Foundation, the philanthropic arm of Verizon Communications, supports the advancement of literacy and K-12 education through its signature program, Thinkfinity.org, and fosters awareness and prevention of domestic violence. In 2007, the foundation awarded more than $67.4 million in grants to nonprofit agencies in the United States and abroad. The foundation also matched the charitable donations of Verizon employees and retirees, resulting in $25.1 million in combined contributions. Through Verizon Volunteers, one of the nation's largest employee volunteer programs, Verizon employees and retirees have volunteered more than 3 million hours of community service since Verizon's inception in 2000.

For more information on the foundation, visit http://www.verizon.com/foundation.
The ALA Annual Conference is the largest library gathering in the world, with more than 2,000 meetings, discussion groups, special events, tours and programs on various topics affecting libraries and librarians. For more information on the conference, visit http://www.ala.org/annual.

The American Library Association is the oldest and largest library association in the world, with more than 65,000 members. Its mission is to promote the highest quality library and information services and public access to information. For more information on the American Library Association please visit http://www.ala.org/.

Verizon Communications Inc. , headquartered in New York, is a leader in delivering broadband and other wireline and wireless communication innovations to mass market, business, government and wholesale customers. Verizon Wireless operates America's most reliable wireless network, serving more than 67 million customers nationwide. Verizon's Wireline operations include Verizon Business, which delivers innovative and seamless business solutions to customers around the world, and Verizon Telecom, which brings customers the benefits of converged communications, information and entertainment services over the nation's most advanced fiber-optic network. A Dow 30 company, Verizon employed a diverse workforce of approximately 232,000 as of the end of the first quarter 2008 and last year generated consolidated operating revenues of $93.5 billion. For more information, visit http://www.verizon.com/.

VERIZON'S ONLINE NEWS CENTER: Verizon news releases, executive speeches and biographies, media contacts, high-quality video and images, and other information are available at Verizon's News Center on the World Wide Web at http://www.verizon.com/news. To receive news releases by e-mail, visit the News Center and register for customized automatic delivery of Verizon news releases.

Verizon

CONTACT: Brian C. Malina of Verizon, +1-908-698-3930,brian.c.malina@verizon.com; or Macey Morales of American Library Association,+1-312-280-4393, mmorales@ala.org

Web site: http://www.verizon.com/http://www.verizon.com/newshttp://www.verizon.com/foundat
ionhttp://www.ala.org/http://www.ala.org/annualhttp://www.thinkfinity.org/


Company News On-Call: http://www.prnewswire.com/comp/618232.html

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos