Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet:  HumanConcepts Debuts Groundbreaking Workforce Decision Support Solution With the Release of OrgPlus Enterprise Blueprint

[May 01, 2008]

HumanConcepts Debuts Groundbreaking Workforce Decision Support Solution With the Release of OrgPlus Enterprise Blueprint

SAUSALITO, Calif. --(Business Wire)-- HumanConcepts, the developer of OrgPlus(R), today announced availability of OrgPlus Enterprise Blueprint, the first truly collaborative solution for supporting better workforce change decisions. OrgPlus Enterprise Blueprint is an innovative Web 2.0 solution that empowers C-level leadership, finance and HR executives and line managers to proactively model the impact of workforce change spurred by growth, reorganizations or company mergers. By creating, comparing and analyzing multiple "what if" workforce scenarios, companies can accelerate organizational change and improve planning decisions as well as gain buy-in from key parties during transformational events, such as a merger or global reorganization.


"At T.D. Williamson, we have experienced significant organizational growth and expansion to over 45 locations. With OrgPlus Enterprise Blueprint, we can consolidate information from multiple data sources, and rapidly facilitate communications between employees to provide a global view of workforce resources for management," said Rick Bennett, director of information technology, T.D. Williamson. "The ability for us to work together as a team on 'what if' scenarios allows us to make decisions regarding workforce changes much more quickly, and to manage our key business metrics during the process."

"OrgPlus Enterprise Blueprint provides the first end-to-end system for collaborating around transformational change in an organization," said Martin Sacks, CEO, HumanConcepts. "Our customers can drastically reduce the time it takes to reorganize or to merge two organizations, enabling them to realize the intended business benefits more quickly. During a change process, a managed framework provides distributed teams a single organizational model to work from to facilitate better decision making and ensure real-time executive, finance and HR oversight."

About OrgPlus Enterprise Blueprint

OrgPlus Enterprise Blueprint integrates with leading HR systems to provide an intuitive modeling environment for creating, sharing and actioning workforce change initiatives. The product features an interactive, intuitive Adobe(R) Flash(R)-based interface. OrgPlus Enterprise Blueprint enables users to:

-- Create, collaborate, compare, and analyze multiple real-world workforce scenarios in real time using their organization's actual records

-- Monitor the impact changes would make on both financial and workforce metrics

-- Facilitate internal mobility by managing unassigned employees and business units

-- Produce workforce change reports for actioning approved plans back to systems of record

Designed for organizations from one thousand to more than a million employees, OrgPlus is the workforce planning and modeling solution of choice for 80% of Fortune 500 companies. For more information, go to www.humanconcepts.com.

About HumanConcepts

HumanConcepts is the leading provider of workforce decision support software. With its OrgPlus technology charting over fifteen million employees for organizations worldwide, including 400 of the Fortune 500, HumanConcepts has defined best practices in workforce modeling and intelligence. OrgPlus empowers our customers to proactively manage change, from departmental reorganizations to large scale mergers and acquisitions (M&A).

OrgPlus integrates with leading HCM and HR systems, including SAP, Oracle, PeopleSoft and Lawson to automatically create, update and distribute organizational charts for team collaboration, workforce planning and critical decision-making. In addition, OrgPlus seamlessly integrates with industry-leading applications such as Microsoft Office and Adobe Acrobat.

HumanConcepts is based in Sausalito, California with offices in the United Kingdom and Germany and offers OrgPlus software and services worldwide. For more information visit www.humanconcepts.com.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos