Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet:  Bluewolf And BigMachines Announce Alliance to Deliver SaaS Solutions to Manufacturers

[March 10, 2008]

Bluewolf And BigMachines Announce Alliance to Deliver SaaS Solutions to Manufacturers

NEW YORK & CHICAGO --(Business Wire)-- Bluewolf (www.bluewolf.com), the world's leading on-demand consulting firm, and BigMachines, (www.bigmachines.com) the leading provider of on-demand configuration and quoting software, today announced a strategic alliance to provide SaaS (Software-as-a-Service) configuration and quoting solutions and services for high tech, industrial and medical companies.


Under the terms of the strategic alliance, Bluewolf and BigMachines have agreed to participate in joint marketing and consulting to better automate the quote-to-cash process. Bluewolf will train and deploy a team of BigMachines experts to rapidly deploy the BigMachines Lean Front-End(R) (LFE) and to ensure that customers are successfully automating their quote-to-cash processes. In addition, Bluewolf will expand its Customer Success Guarantee(TM) deployment methodology to include the specific deliverables associated with a successful Big Machines deployment, including seamless integration to CRM applications, such as salesforce.com.

According to Doug Timmel, Bluewolf's Director of Industry Solutions and a 25-year veteran in the industrial manufacturing market, "The SaaS market has moved beyond just Customer Relationship Management (CRM), and is now offering solutions for verticals such as manufacturing to enable them to realize the benefits of SaaS. As a leader in implementing SaaS solutions for the manufacturing industry, we are thrilled to announce our new partnership with Big Machines, extending our offerings for manufacturing companies. Bluewolf's ability to provide vertical consulting services to manufacturers for their quote-to-cash processes is greatly enhanced by our partnership with BigMachines."

"Bluewolf's eight year track record of providing high end SaaS Consulting Services is a perfect fit to help BigMachines continue to achieve its growth and customer success goals," said Greg Swender, Vice President of Marketing at BigMachines. "We are excited about our strategic alliance and believe that our customers will significantly benefit from the combined strength of both Bluewolf and BigMachines."

The alliance will cover business in North America and EMEA, where both Bluewolf and BigMachines have local presences. For more information about the Bluewolf/BigMachines alliance, please visit http://www.bluewolf.com/bluewolf-partners

About Bluewolf

Founded in 2000, Bluewolf is an on-demand enterprise consulting company that specializes in the deployment of enterprise software applications and in business process consulting. Through its Customer Success Guarantee(TM), Bluewolf is reinventing the concept of enterprise consulting, one that is tailor made for the on-demand world. Bluewolf's practices incorporate three main areas: On-Demand Consulting, On-Demand Software, and On-Demand Remote Services. With offices across North America and now Europe, Bluewolf's customers include Foundry Networks, Borland, General Electric, Wall Street Journal, and Staples. More information about the company can be found at www.bluewolf.com

About BigMachines

BigMachines, Inc. incorporated in 2000 provides web-based configurator, quoting, and proposal software to help companies streamline their selling processes from customer inquiry-to-order. BigMachines Lean Front-End(R) (LFE) solution digitizes complex selling processes and captures an organization's tribal knowledge to provide online product selection, configurator, quoting, and ordering capabilities for new products and aftermarket parts. BigMachines provides in-depth sales reporting capabilities and easily integrates to existing ERP and CRM systems including those from Salesforce.com, Siebel CRM On-Demand, Oracle and SAP. BigMachines' rapidly growing customer base includes global leaders such as Kodak GCG, Siemens, Ingersoll Rand, NTT Communications, as well as innovative growth companies such as ShoreTel and Aruba Networks. Visit www.bigmachines.com

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos