Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: Motricity Outlines Plan Following InfoSpace Mobile Purchase

[March 07, 2008]

Motricity Outlines Plan Following InfoSpace Mobile Purchase

(Wireless News Via Thomson Dialog NewsEdge)
Motricity, a provider of mobile content infrastructure services, has
outlined the company's strategic operating plan following the
acquisition of InfoSpace Mobile.

"Historically, Motricity has been involved in several areas of mobile
content," said Ryan Wuerch, chairman and CEO. "The InfoSpace
acquisition gave us the opportunity to refine the focus of our
organization on areas where we have the strongest market position and
are seeing the fastest growth today. Moving forward, our strategy will
be aligned with our core business of providing mobile content
infrastructure services enabling consumers to discover content inside
and outside the walled garden. These services include powering portals,
storefronts, managed web and search for mobile operators along with
messaging gateway services for all customers needing a mobile solution."

As part of this, Motricity will discontinue non-profitable and non-core
businesses including the planned divestiture of its direct to consumer
property, Pocketgear.com. In December, Motricity announced the sale of
another direct to consumer property, eReader.com, to Fictionwise. The
company will also be divesting certain business relationships in the
media and entertainment arena.

In an effort to maximize the company's focus on the needs of customers
and drive efficiency through the organization, Motricity is optimizing
its technology, processes and product set and will migrate customers
from the Fuel platform to the mCore platform for Portal, Storefront,
Search, Messaging and Managed Web products. Key elements from Fuel will
be integrated into mCore to ensure that customers receive the best of
both products. The Gateway business will remain the same. In addition,
the company is consolidating office locations, moving the corporate
headquarters location from Durham, NC, to Bellevue, WA, which is in
close proximity to some of Motricity's largest customers.

The company expects to reduce the workforce by approximately 250
positions over the next nine months. All affected employees will be
offered severance packages and outplacement services.

Wuerch added, "The steps we're taking to quickly integrate the two
companies will position us very well for accelerated growth, while
offering greater discipline and a more focused approach for our
customers. While these decisions are always tough, we're doing what is
necessary to position Motricity for long-term and profitable growth."

((Comments on this story may be sent to newsdesk@closeupmedia.com))

((Distributed on behalf of 10Meters via M2 Communications Ltd -
http://www.m2.com))
((10Meters - http://www.10meters.com))

Copyright ? 2008 Wireless News

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos