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Cloud Call Center Community Featured Article

TMCNet: Permessa Enhances Enterprise Instant Messaging (IM) Management with Business-Critical Performance, Compliance Capabilities

[January 21, 2008]

Permessa Enhances Enterprise Instant Messaging (IM) Management with Business-Critical Performance, Compliance Capabilities

WALTHAM, Mass. --(Business Wire)-- Leveraging its 15 years of experience in meeting the needs of leading enterprises for reliable and efficient communications, Permessa Corporation (formerly DYS Analytics) today unveiled Permessa IM Control! v5. The enterprise instant messaging (IM) management software product enhances the real-time communications products from IBM and Microsoft with important IM reliability and compliance features.


Already over 67 million workers used enterprise IM in 2007, with nearly double that level - 127 million users - expected by 2011. (Radicati Group) Real-time communications enable workers to use presence and buddy lists as a vital way to interact instantly and efficiently. Yet many IT groups today still lack the critical compliance and management capabilities for IM that they have for email. As enterprise IM use grows, the need for effective - and cost-effective - IM governance will only increase.

Permessa IM Control! v5 gives CIOs the business-critical control over IM that they need for compliance, legal discovery and day-to-day operation with features that augment the base IM platform. Permessa IM Control! software instantly archives ongoing IM dialogues and proactively tests all IM services to verify they are up and functioning. It blocks improper communications in real-time, and reports policy violations immediately. As native server-side software, Permessa IM Control! addresses both internal and external IM dialogues, and operates at a lower cost compared to appliances located on the network gateway.

With Permessa IM Control!, IT managers can act quickly to enforce corporate and compliance policies in real-time and keep the IM platform efficient, well-tracked and secure. Features allow IT teams to

-- Manage and control all enterprise IM services, including chat, electronic meetings, whiteboard sharing and buddy lists.

-- Instantly block messages that violate compliance and abuse policies, based on the individuals participating in dialogues, and message content.

-- Archive chats for compliance and legal discovery, when used with proper records retention products. Can include either pasted graphics or explicit file transfers.

-- Ensure business-grade reliability with Synthetic Transactions that test all IM services automatically -- starting virtual conversations, launching electronic meetings, and testing buddy lists - to show when IM is not working, and measure performance to flag potential issues.

-- Eliminate wasteful user behavior, such as creating unattended scheduled meetings and leaving open many idle IM windows.

-- Measure the adoption of all services and helps IT manage license deployment.

-- Allocate costs by individual, department, business unit or enterprise-wide.

-- Reduce costs with a native server-side software solution without an expensive proxy appliance.

Permessa IM Control! v5 joins Permessa Email Control! v5 as the latest members of the company's flagship Permessa Control! family of solutions for unified management of collaboration technologies, including IM, work spaces, and email. Management solutions for Web 2.0 applications, such as social networking and wikis, also are planned. Both Permessa IM Control! v5 and Permessa Email Control! v5 were showcased in Permessa's booth 232 at today's Lotusphere 2008 event in Orlando.

"Corporate users are demanding instant availability and high performance from real-time communications services, such as instant messaging. The enterprise IM solutions from IBM and Microsoft are excellent platforms, but they do not offer the proactive testing and compliance features that organizations need," said Stefan Mehlhorn, chief executive officer of Permessa Corporation. "Permessa IM Control! v5 can enhance corporate IM deployments by enabling companies to implement comprehensive policies and availability monitoring that are based on our 15 years of experience."

Availability

Permessa IM Control! v5 will be available in Q2 2008 for IBM Lotus Sametime, with Microsoft OCS availability planned for later this year.

About Permessa Corporation

Permessa Corporation (formerly DYS Analytics, Inc.), founded in 1993, is a global leader in optimizing the messaging infrastructure for business. It provides enterprise-class products and services that manage today's top messaging platforms that allow corporate IT to take control of their Microsoft Exchange, IBM Lotus Notes and Domino, IBM Lotus Sametime, IBM Lotus QuickPlace, and IBM Lotus Quickr networks for email, instant messaging, shared workspaces, and collaboration. Permessa solutions mitigate risk, increase performance and lower the costs associated with mission-critical messaging solutions. Permessa's customers are large and small, global and local, including such firms as 3M, Avon, Colgate-Palmolive, CSC, the Federal Reserve Bank, Seagate Technology, and Toyota, and Zurich Financial Services. For information, visit www.permessa.com or contact sales@permessa.com.

Permessa, Permessa Corporation, DYS Analytics, DYS Analytics, Inc, Control! and the Permessa logo are trademarks of Permessa. IBM, IBM Lotus Notes and Domino, IBM Lotus Sametime, and IBM Lotus Quickr are trademarks of IBM Corporation in the United States, other countries, or both. Microsoft, Microsoft Windows, Microsoft SQL 2000, Microsoft Exchange are trademarks of Microsoft Corporation in the United States, other countries, or both. Other brand and product n IBM, Lotus, Notes and Domino are trademarks of International Business Machines Corporation in the United States, other countries or both. Other company, product and service names may be trademarks or service marks of others names are the registered trademarks or trademarks of their respective owners. Specifications are subject to change without notice.

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