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Cloud Call Center Community Featured Article

TMCNet:  Toshiba Expands Capacity of Its Smallest Strata CIX IP Business Communication System

[November 27, 2007]

Toshiba Expands Capacity of Its Smallest Strata CIX IP Business Communication System

IRVINE, Calif. --(Business Wire)-- Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba -- www.telecom.toshiba.com) today announced the launch of the newly enhanced Toshiba Strata(R) CIX(TM)40 IP business communication system. Now available, the new Toshiba CIX40 expanded trunk capacity from six to 11, IP channels from eight to 24, and voice mail ports from four to eight. The Strata CIX40 accommodates users in a mix of IP and digital endpoints and is sized and priced just right for SMB and branch office users.


"Delivering big-company features at a price point that's affordable for small businesses, the Strata CIX40 now offers increased capacity," said Bob Lerche, product manager for Toshiba America Information Systems Telecommunication Systems Division. "Users of the original Strata CIX40 model can also upgrade their existing systems with new software to expand trunk capacity from six to 10, IP channels from eight to 16, and voice mail ports from four to eight. Strata CIX40 users can also migrate to a larger CIX system, in keeping with Toshiba's promise to never leave a customer behind."

With the new Strata CIX40, users can have up to 24 IP telephones in addition to 16 digital telephones for a total of 40 users on a single system. This is three times the number of IP telephones on the original Strata CIX40 system. Users have a choice of eight, 16 or 24 IP channels. Standard configuration is four analog CO lines, eight digital telephones and one analog port for fax/modem. The new Strata CIX40 is compatible with all of Toshiba's IP phones, the SoftIPT(R) soft phone and digital telephones, as well as Toshiba-certified third-party SIP telephones.

The IP channels may be used for networking or IP telephones and are individually selectable by the user. The Strata CIX40 can be networked with Toshiba's larger CIX100, CIX200, CIX670 IP business communication systems, or other CIX40 systems, and can migrate to any of the larger systems.

Now available with the Strata CIX40 is expanded voice mail capacity from four to six or eight ports. Standard configuration provides four voice mail ports.

The new Strata CIX40 is compatible with Toshiba's IP User Mobility Feature, which allows a user to log in from a new location to his or her SoftIPT soft phone or an IP desk phone even when the extension is being used at another desktop IP telephone or mobile device. IP User Mobility also allows users who share a common workstation to log in and use a shared phone with their own individual extensions and profiles. Users of the original CIX40 may also upgrade to this software.

Coming soon for the Strata CIX40 is new software that will enable SIP Trunking when equipped with an MIPU IP interface card.

In addition, the new Strata CIX40 has all the features of the larger Strata CIX systems including:

-- Strata Net Networking -- Strata CIX40 can be networked with all of Toshiba's Strata CIX family, allowing large companies to use the Strata CIX40 for branch offices and smaller companies to network systems as they grow.

-- Virtually All Features to All Toshiba Users, on Fixed or Mobile Devices -- Strata CIX40 delivers virtually every feature to every user, on any type of Toshiba endpoint.

-- Choice of Endpoints -- Strata CIX40 is compatible with Toshiba's IP and digital telephones, third-party SIP telephones (as tested by Toshiba) and Toshiba CIX digital and IP Attendant Consoles.

-- Ability to Mix and Match IP and Digital on a Single System -- Strata CIX40 can be TDM-enabled, giving users the flexibility of using a mix of IP and digital telephones.

-- Integrated Voice Mail -- This Toshiba Voice Processing Solution is designed specifically for Strata CIX40 and delivers four-, six- or eight-port, 40-hour integrated plug-and-play voice processing. This is an optional feature.

-- Strata Media Application Server (MAS) Compatibility -- Toshiba's Strata MAS allows multiple applications to be combined on a single media application server, including Toshiba's Voice Processing/unified messaging solution, ACD, Video conferencing/collaboration, FeatureFlex(R), My Phone Manager(R) personal administration tool, and eManager(R) system administration tool, and more.

-- Network ACD -- ACD groups on multiple networked Strata CIX systems, including the Strata CIX40, can be configured so that calls can be routed to available agents on any system in any location on the network. It extends the functionality of Net Phone over the network for features such as Network DSS/BLF and/or Chat between users in multiple nodes. Consolidated call center reports include activity from all agents and calls over the network for the entire system.

-- Ease of Installation -- Strata CIX40 is a compact, single-cabinet system designed for wall mounting and occupies very little space. It comes fully programmed to plug and play immediately when powered up and initialized.

Pricing and Availability

Retail prices of Strata CIX systems are set by Authorized Toshiba Dealers who sell to end users. Dealer pricing may vary, but the estimated average retail price per station starts from $400 depending upon configuration, applications, telephone models selected, and size. Customers can contact an Authorized Toshiba Dealer for more detailed pricing information. To find an Authorized Toshiba Dealer in your area, visit the Toshiba website at www.telecom.toshiba.com.

About Toshiba America Information Systems Inc. (TAIS)

Headquartered in Irvine, Calif., TAIS is comprised of four business units: Digital Products Division, Imaging Systems Division, Storage Device Division, and Telecommunication Systems Division. Together, these divisions provide mobile products and solutions, including industry leading portable computers; projectors; imaging products for the security, medical and manufacturing markets; storage products for automotive, computer and consumer electronics applications; and telephony equipment and associated applications.

TAIS provides sales, marketing and services for its wide range of information products in the United States and Latin America. TAIS is an independent operating company owned by Toshiba America, Inc., a subsidiary of Toshiba Corporation, which is a global leader in high technology and integrated manufacturing of electrical and electronic components, products and systems, as well as major infrastructure systems. Toshiba has more than 191,000 employees worldwide and annual sales of over US $60 billion (FY2006). For more information on Toshiba's leading innovations, visit the company's Web site at www.toshiba.com.

(C) 2007 Toshiba America Information Systems, Inc. Strata, CIX, FeatureFlex, My Phone Manager and eManager are trademarks of Toshiba America Information Systems, Inc. or Toshiba Corporation. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including without limitation product prices, specifications, availability, content of services, and contact information is subject to change without notice.

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