Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet:  CSR brings internet radio to the mass market with sub $15 BOM

[November 06, 2007]

CSR brings internet radio to the mass market with sub $15 BOM

CAMBRIDGE, England --(Business Wire)-- CSR (LSE:CSR):

-- Photo ref: PEM4781

-- To download: http://www.csr.com/images/hires/pem4781.jpg

CSR (LSE:CSR) today launched RadioPro, a WiFi internet radio example design based on the company's UniFi single-chip WiFi technology. RadioPro provides wireless streaming of internet radio via WiFi, without the need for a PC and can support over 10,000 radio stations through a dedicated internet radio portal. With a bill of materials (BOM) of less than $15, CSR's RadioPro is the lowest cost internet radio solution available today, and comes with the added advantage of being software upgradeable. Already in use by a number of lead customers, radios using CSR's RadioPro will be available in shops in time for Christmas.


Figures published by RAJAR (Radio Joint Audience Research) show that almost a quarter of the UK population listened to radio via the internet in March 2007 alone. However, as a relatively new entrant in the home entertainment arena, the initial cost for specific internet radio products has so far come with a hefty price tag of no less than $200. With a BOM under $15, CSR's RadioPro will allow ODMs to bring internet radio products to consumers at a fraction of the price that has been previously possible; taking advantage of this rising trend for internet radio broadcasting.

RadioPro uses CSR's UniFi-1 chip to connect to a dedicated internet radio portal, through a WiFi access point. Once a station has been selected, RadioPro's software ensures smooth, reliable and high quality streamed audio. CSR's RadioPro also supports "over-the-air" software upgrades, allowing end users to update their products directly with new capabilities as they are made available.

Offering ODMs a quick route to market, RadioPro is available free of charge and features all the required hardware design information and software to stream live internet radio stations. RadioPro's flexible architecture allows full customisation of the user interface and menus through a dedicated Software Development Kit (SDK).

RadioPro is based on two low power chips from CSR: UniFi, CSR's single-chip WiFi solution and the Multimedia Application Processor (MAP), a highly integrated chip with a RISC processor, a DSP and a stereo codec. The low power design of RadioPro boasts up to 25 hours of active streaming time running on a 1500mAH battery, enabling truly portable internet radio products.

Tracy Hopkins, Vice President of CSR's Consumer Business Unit commented, "The market forecast for internet radio products is set to increase significantly within the next two years. With a $15 BOM, CSR's RadioPro is a breakthrough design that provides ODMs with the ability to penetrate this market quickly, at lower risk and at low cost to the consumer."

About CSR

CSR is the leading global provider of personal wireless technology and its product portfolio covers Bluetooth, GPS, FM receivers and Wi-Fi (IEEE802.11). CSR offers developed hardware/software solutions, based around its silicon platforms, that incorporate fully integrated radio, baseband and microcontroller elements.

CSR's customers include industry leaders such as Apple, Dell, LG, Motorola, NEC, Nokia, Panasonic, RIM, Samsung, Sharp, Sony, TomTom and Toshiba.

CSR has its headquarters and offices in Cambridge, UK, and offices in Japan, Korea, Taiwan, China, India, France, Denmark, Sweden and both Dallas and Detroit in the USA.

More information can be found at www.csr.com

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos