Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: Genetic Alliance Establishes the National Consumer Center for Genetics Resources and Services

[September 06, 2007]

Genetic Alliance Establishes the National Consumer Center for Genetics Resources and Services

(Ascribe Via Thomson Dialog NewsEdge) WASHINGTON -- Genetic Alliance announced today the opening of the National Consumer Center for Genetics Resources and Services (NCCGRS). It is funded by a cooperative agreement from the Department of Health and Human Services (DHHS), Health Resources and Services Administration (HRSA) Genetic Services Branch of the Maternal and Child Health Bureau. The major purpose of this 5-year, $500,000/year special project is to mitigate the substantial information and resource deficit for consumers of genetic services. Sharon Terry, President and CEO of Genetic Alliance, and Director of the Center, declared: "Genetic Alliance has tracked the difficulties in obtaining credible information and quality services. We've built substantial systems to alleviate the burden caused by these issues. The establishment of the Center will allow the community to accelerate the development of solutions and resources."


The Center will offer the open access resources developed by Genetic Alliance: Disease InfoSearch, Resource Repository, Understanding Genetics, the Interactive Guide, Strategies for Success, the customizable Family Health History Guide, and the two new resources - WikiGenetics (wikigenetics.org) and WikiAdvocacy (wikiadvocacy.org) - to meet the needs of consumers and stakeholders.

WikiGenetics and WikiAdvocacy - user-friendly, user-generated online tools that provide new resources for consumers - embody the ideals of the NCCGRS: to hold open the space for the network, the community as it defines itself, to share resources that will increase access to resources, improve services, and promote the consumer voice. WikiGenetics (wikigenetics.org) is a "by the public, for the public" encyclopedia on human genetics that provides credible and up-to-date information that anyone, including people with no scientific background, can understand. Similarly, WikiAdvocacy (wikiadvocacy.org) is a communal resource for aiding advocacy. It offers a real-time, interactive, online community where advocates contribute to the education and support of their fellows by sharing their own wisdom and experiences. All members of the genetics community are free and encouraged to contribute to both WikiGenetics and WikiAdvocacy. The strength of the resources can only grow through the contributions and collaboration of countless volunteers.

In addition to these tools, the NCCGRS reaches out to stakeholders across the country to determine the most pressing issues facing consumers of genetic testing, newborn screening, and other services. In collaboration with disease-specific advocacy organizations and family groups, the NCCGRS develops and makes accessible informational materials and educational programs for consumers. Further, the NCCGRS aims to bring the voices of consumers and their concerns to the attention of policymakers and government agencies through reports, white papers, and articles on these issues. The Center focuses on ensuring the consumer voice is heard, and on improving services for all who need them. Every person will need genetics resources and services some day. The Center works proactively to focus the future of the field on the issues that matter most to the consumer and make sure these services are accessible, affordable, and of high quality.

The diagnosis of a genetic disorder is a life-altering event and the difficulty of accessing information adds to the stress of coping with a new diagnosis or managing a chronic genetic condition. Individuals and families must be part of the deliberations and decision-making with regard to genetic services. Genetic tests offer a gateway to personalized medicine, disease management, and comprehensive care in the genomic era. The ultimate goal is improved health. The National Consumer Center for Genetics Resources and Services seeks to convening space within which transformational thinking and action occurs, to support practices resulting in transformation and promote the collaboration required to revolutionize networks and systems to serve the public's needs,

The NCCGRS is directed by Sharon Terry. The Associate Director is Heather Ferguson, MS, CGC, and the Assistant Director is Amelia Chappelle, MS, MA. Topic specific expertise is provided by James O'Leary (Family History) and Natasha Bonhomme (Newborn Screening). In addition, Vaughn Edelson will be key in developing and maintaining the Center.

- - - -

((AScribe - The Public Interest Newswire / http://www.ascribe.org))

Copyright 2007 M2 Communications Ltd, Source: The Financial Times Limited

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos