Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: Kineto Wireless Joins Femto Forum

[July 25, 2007]

Kineto Wireless Joins Femto Forum

MILPITAS, Calif. --(Business Wire)-- Kineto Wireless, Inc., the key innovator and leading supplier of UMA technology, today announced it has joined the Femto Forum (www.femtoforum.org), an independent body formed earlier this month to support and promote femtocell deployment worldwide. The forum brings together the foremost femtocell equipment vendors with major global mobile operators assessing the technology.


In addition to the promotion of femtocell deployment, the forum is focused on addressing several key technical issues, including radio planning and control, provisioning and management, and device-to-core network connectivity. As the core network technology behind a growing number of large-scale, dual-mode handset deployments, the 3GPP UMA standard is now being recognized as the de-facto standard for device-to-core network connectivity in the femtocell market as well. Recently, Kineto initiated interoperability testing between femtocell access points and its industry leading UMA Network Controller (UNC), and has already completed testing with Ubiquisys, the number one femtocell access point vendor.

"The femtocell industry is starting to appreciate the three year head start UMA has over proprietary approaches being proposed for device-to-core network connectivity," said Patrick Tao, Kineto's vice president of technology. "As the technology behind successful l dual-mode handset services, such as unik from FT/Orange and T-Mobile's Hotspot @Home, the 3GPP UMA standard has already identified and addressed the real-world deployment issues operators face in bringing femtocells to market. These issues include security, device authentication, access controls, handover, regulatory compliance, as well as scalability to support millions of endpoints."

"The femtocell market holds tremendous promise for mobile operators," said Stuart Carlaw, research director with ABI Research. "Device-to-core network connectivity is a challenge that the Femto Forum and the market must overcome; UMA may play a key role in speeding femtocell deployment timelines."

A recent study from ABI Research forecasts that there will be 102 million users of femtocells products on 32 million access points worldwide by 2011.

About UMA Technology

UMA technology is the 3GPP global standard for fixed-mobile convergence. UMA enables secure, scalable access to mobile voice, data and IMS services over broadband IP access networks. By deploying UMA technology, mobile operators can deliver a number of compelling fixed-mobile convergence services. The most well-known applications of UMA include dual-mode cellular/Wi-Fi handsets and 3G/2G femtocells access points. Leading operators around the world have embraced UMA technology as the foundation for their fixed-mobile convergence strategy, including France Telecom/Orange, T-Mobile US, TeliaSonera, Telecom Italia, and Cincinnati Bell. For more information, please visit www.UMAToday.com.

About Kineto Wireless

Kineto Wireless is the key innovator and leading supplier of UMA technology, the 3GPP standard for fixed-mobile convergence. As the leading provider of UMA technology, Kineto supplies core network solutions through OEM partnerships with leading network infrastructure providers, and also provides UMA-compliant software, development tools and support services to mobile platform suppliers, mobile handset developers, and other consumer electronics vendors. Kineto was recently named as the recipient of the 2006 Financial Times (FT) World Communications Award for innovation in technology for its role in UMA. For more information, please visit www.kineto.com.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos