Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

[May 22, 2007]

CDC Software Buys Syndmail for Pivotal CRM

TMCnet Contributing Editor
 

CDC Software, a wholly owned subsidiary of CDC Corporation, has announced the acquisition of Syndmail, an e-mail marketing and communication product, from Red Clay Consulting, entirely built using the Pivotal CRM tool set.


This add-on product is designed for companies wanting to execute simple, targeted e-mail campaigns with their Pivotal CRM product. Customers looking for a product to manage more complex, multi-channel enterprise marketing campaigns can use CDC MarketFirst, an adaptive marketing automation and lead management product that is sold as a stand-alone product and is also integrated with Pivotal CRM.

Syndmail is integrated with Pivotal CRM and features Web-based customer preferences and opt-in/out administration, response tracking including read, click-through and bounce backs, a bounce-back engine to monitor and report bad e-mails and analysis and reporting on customer responses and interaction. Approximately 25 customers in North America are currently using Syndmail with their Pivotal CRM systems.

Bruce Cameron, senior vice president of CDC Software's CRM Solutions, said the product is "built entirely within the Pivotal CRM tool set, providing out of the box integration with the Pivotal CRM applications."

A couple weeks ago the China-based CDC Corporation announced that as of May 1, 2007, the company repurchased 6,936,624 common shares at an average price of $5.13 per share for a total of $35,604,235, including brokerage commissions, since May 2, 2006.

The board of directors has approved an additional share repurchase program which authorizes the repurchase, at the discretion of senior management, of up to $20 million of the company's common shares for 12 months until May 2008.

In addition to the share repurchase program, senior management of the company, including the chief executive officer, has purchased approximately 387,000 shares since January 1, 2007.

Also in early May CDC Software, a wholly owned subsidiary of CDC Corporation, announced the acquisition of a majority interest in Vectra Corporation, a vendor of information security consulting services, managed services and enterprise security.

The acquisition is described by CDC officials as "a strategic fit into Praxa Australia, CDC Software's consulting services company in Australia, because as they see it, the move "significantly strengthens CDC Software's position in the IT Security and Services market in the region."

David Sims is a contributing editor for TMC (News - Alert) Net.  For more articles please visit David Sims' columnist page.


[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos