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Cloud Call Center Community Featured Article

[April 27, 2007]

Fifteen years and growing for telephony expert SOS

Fifteen years and growing for telephony expert SOS

Company gains more than 60 new customers in 2006; continues hiring

Rocklin, CA - April 30, 2007 - As it prepares to celebrate its 15th year in business this year, SOS is adding to its string of successes as a provider of advanced communications technology.

* The company gained more than 60 new customers in 2006. To meet this increased demand for its services, SOS has made several new hires in 2007 and plans to continue expanding its staff throughout the year.

* SOS was named one of 100 top women-owned businesses in California by DiversityBusiness.com.

* The SOS Web site at www.team-sos.com has been expanded with 25 free tools, white papers and case studies to help companies make smart choices for their telephony needs. Among the new free tools is Cisco Solution Designer, which demonstrates how Cisco solutions may be successfully deployed in organizations with up to 500 network users; an interactive Secure Business Advisor Tool that assesses a company's exposure to security threats and helps mitigate risk; and a Security Policy Builder, to help create a custom security policy.


The SOS web site received 8,838 unique visits in March, demonstrating that it has become a widely used news and information resource.

* SOS launched an additional version of its monthly Convergence (News - Alert) newsletter especially for contact centers.

* SOS has partnered with BenchmarkPortal to offer a RealityCheck Report that lets contact centers see in detail how they compare to hundreds of others.

* Forty Sacramento executives attended a pair of April 11 seminars on IP communications, portions of which will be available for replay in May by registering at www.team-sos.com.

* The company earned Cisco Systems (News - Alert)’ advanced security specialization, which recognizes SOS for its knowledge and expertise in selling, designing, installing, and supporting a comprehensive network security solution.

* SOS has implemented a SmartLaunch system that helps customers implement VoIP solutions. The SmartLaunch package includes a simple marketing plan, a marketing timeline, promotional posters, a custom product brochure, quizzes, prizes, candy giveaways, a table tent promotional piece for the new phones, and Super User buttons to be worn by staff who have learned the system and can help coworkers.

ABOUT SOS
SOS helps organizations choose and use advanced communications technology to serve customers better, work smarter, and increase profits. SOS is a nationwide expert in voice and data solutions for business, including Voice over IP (VoIP). Since 1992, hundreds of businesses including Trader Joe's and Vegas.com have chosen the SOS team for IP communications, call center technology, and network security solutions. Clients can experience 100% return on investment in 6 to 36 months from SOS’s simple, smart, secure technology solutions. SOS is headquartered near Sacramento in Rocklin, California. For more information, visit the Company's website at www.team-sos.com or call 916-632-8800 x 1711.

MEDIA CONTACT
Rebekah Donaldson, Business Communications Group LLC, 916-457-8788, rd@bizcomgrp.com

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