Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

[March 20, 2007]

MensHats Clicks On ActivePoint

NEW YORK --(Business Wire)-- ActivePoint (www.activepoint.com), leader in smart online catalogs and contextual search, today announced new customer MensHats.com. Offering an extensive collection of quality headwear since 1924, top apparel site MensHats now uses ActivePoint's EasyFlip E-catalog to broaden its reach and simplify the buying process.


EasyFlip is an intuitive online system that allows customers to browse and easily compare products just like flipping through a paper catalog. It offers the ability to move directly to a buying page by clicking on an image, which increases sales conversions, as well as learn what customers may not be finding within the search feature.

"ActivePoint is a huge leap forward for our company and will make our products available to a much broader audience as well as ease the buying process, " said Roger Harrison, Menshats.com General Manager. "Working with ActivePoint was a pleasant and seamless experience. The catalog was up and running within a matter of weeks, and we are currently evaluating whether or not we want to eliminate the print catalog entirely," Harrison added.

It's estimated that excluding upfront creative and pre-press, a catalog could easily cost 50 cents a copy for paper, printing and postage, with the result that a company could save $500,000 by using EasyFlip in place of the printed version.

ActivePoint's complete product line includes EasyFlip and also the TX5 Sales System, a search and guidance solution that provides targeted results based on the human communication process.

"We've seen our customers grow conversion rates from single to double digits using ActivePoint products," said Moshe Ofer, CEO of ActivePoint. "We're very pleased to be working with MensHats, as they pioneer an e-catalog offering for the hat business and help customers find exactly what they're looking for," added Ofer.

About ActivePoint

ActivePoint, the technology leader in contextual search and smart online catalogs, is based in New York, NY with development facilities in Netanya, Israel. ActivePoint's TX5 Discovery Engine is a contextual relational search and guidance system that emulates the human communications process. ActivePoint is a subsidiary of ActivePoint Inc., a Delaware holding company. ActivePoint is a registered trademark of ActivePoint LTD. For more visit www.activepoint.com.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos