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Cloud Call Center Community Featured Article

[February 09, 2007]

Convergys, Tribold Announce Product Enhancements

TMCnet Contributing Editor
 

Convergys (News - Alert) Corporation and Tribold have announced the enhancement of Convergys' Infinys Business Support System with additional product management capabilities.


 

Through the integration of Tribold's Product Portfolio Manager application software, Convergys will enable Communication Service Providers to centralize vital product data into a single enterprise catalog.

By integrating Tribold's suite of Product Management application software to the Infinys BSS product, so the reasoning goes, CSPs should be able to create, manage, and control their products end-to-end, from business case development to product retirement, within a single view across all disparate BSS and OSS systems.

"Convergence (News - Alert) is driving the need for operators to provide better product and service alignment. Yet, current back-office architectures are a challenge to this alignment," said François Lançon, Convergys Senior Vice President of Product Management and Marketing.

Last summer Convergys announced that it had signed a 5-year professional services outsourcing contract with VIBO Telecom, a Taiwanese 3G mobile operator, to manage VIBO's back office operations.

Convergys will continue to manage all aspects of VIBO's customer care and billing systems, extending a contract first signed in 2005 under which Convergys implemented and integrated its Infinys rating and billing and mediation software with VIBO's third party CRM, activation, provisioning, and partner management platforms.

Infinys is a Business Support System software for convergent bundles and IP-based and Convergent Pre-/Post-pay services.

Convergys provides technical and true operational services across BSS and CRM. The company's services framework includes Managed Services, Business Consulting, Technology Services, and Staff Augmentation.

As a subsidiary of the Kinpo Group, VIBO is a Taiwanese 3G operator offering hi-tech resource integration. The parent Kinpo Group is a telecom service provider as well as being a supply chain vertical integrator.

In June Convergys announced they had provided a set of product, consulting, and professional services to implement and integrate a new billing product to support Croatia's Metronet telekomunikacije d.d. with what company officials describe as "complex triple play billing, speedy introduction of new services, and rapid customer growth in Croatia's newly deregulated telecom market."

David Sims is a contributing editor for TMCnet. For more articles please visit David Sims' columnist page.


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