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Cloud Call Center Community Featured Article

[February 08, 2007]

Left Bank Solutions to offer Multi-Tenant, Web-Based Workforce Management Solution to Service Providers and End Users

Left Bank Solutions, Inc., a leading global provider of workforce optimization solutions for small- and medium-sized contact centers, announced today the upcoming release of Monet WFM Live™, a multi-tenant, pure Web-based workforce management solution. Service providers and contact center end users will now be able to benefit from a virtual alternative to expensive, premise-based WFM systems.


Built largely on Left Bank Solutions’ award-winning Monet WFM OnDemand suite, which enables access to Monet WFM's features from anywhere in the world and from nearly any operating system, Monet WFM Live is the future of WFM technology. The all new code base will introduce numerous new enhancements, including the industry’s first WFM multi-tenant architecture platform.

Monet WFM Live will be available for both Software as a Service (SaaS (News - Alert)) and on-premised deployments. In addition to meeting the needs of contact center end users of all sizes, Monet WFM Live is uniquely positioned to meet the requirements of many hosted service providers, and will enable providers such as Sprint, Verizon/MCI, TELUS, Salesforce.com (News - Alert), and Oracle to enhance their existing contact center offerings with a robust, fully integrated WFM solution that allows for easy tenant setup, administration, and system compatibility in any centralized data center.

Adding to the growing list of current features and functionality of Monet WFM, key elements of Monet WFM Live will be the industry’s first WFM multi-tenant platform and support for several back-end databases, including Oracle (News - Alert). Additional functionality consists of secured continuous real-time data transfer, as well as a tenant management system (TMS) that allows service providers to quickly and easily manage all tenant processes, including setup, configuration, billing, and feature provisioning. Monet WFM Live will also include a comprehensive set of Web services (API) designed to address all major integration needs into ACD systems and 3rd party applications for HR, CRM, ERP, payroll, call recording/QM, analytics, and other systems.

“Monet WFM Live continues our thought leadership in the WFM marketplace,” said Charles Ciarlo, Left Bank Solutions’ president and CEO. “This important technology will reach new hosted service markets, and will expand our WFM reach around the world.” WFM Live™ reinforces the company’s long-term strategy of providing customers with robust technology in an affordable, easy to implement, and efficient delivery model. ”This solution is attractive to service providers and customers alike because they gain access to best-of-breed WFM technology that easily integrates with existing service applications and without the large upfront expenses that typically delay implementation,” Ciarlo said.

Left Bank Solutions has been the pioneer of modern workforce optimization, introducing comprehensive and essential alternatives to expensive premise-based WFM systems. Monet WFM Live empowers service providers to sell new revenue-producing services on common infrastructure, without the need for dedicated equipment or software licenses at each location.

Availability
Monet WFM Live release is targeted for mid-2007, and will be initially offered to service providers and end users both as a service and for installation at the customer site. This exciting new technology is exclusively positioned to revolutionize the industry, and provide users with the flexibility and functionality they need to compete in the growing and dynamic contact center marketplace.
About Left Bank Solutions
Left Bank Solutions™ is a global provider of workforce optimization solutions for small- and medium-sized contact centers. Left Bank Solutions enables businesses to leverage their workforce investments by providing efficient deployment of critical resources and effective management of personnel. Results include significant increases in customer service levels and business profitability.

The integrated workforce optimization solutions offered by Left Bank Solutions provide customers with powerful workforce optimization systems that enable immediate and measurable gains in customer service levels and a dramatic reduction of contact center costs.

For more information about Left Bank Solutions and its products, please visit http://www.leftbanksolutions.com or call +1 (310) 207-6800.

Contact:
Michele Caprario
Left Bank Solutions, Inc.
(310) 207-6800, ext 208
mcaprario@leftbanksolutions.com


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