Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

[November 28, 2006]

Realtimepublishers Launches New Web Security Community Sponsored by McAfee

SAN FRANCISCO --(Business Wire)-- Realtimepublishers, a leading provider of comprehensive technology intelligence and in-depth knowledge, today announced the launch of a Messaging and Web Security community for IT, sponsored by McAfee, a global leader in intrusion prevention and security risk management. The new interactive online forum targets the IT technology community, delivering interactive insight into security-related issues and provides a forum to discuss best practices for security risk management. The website, http://www.realtime-websecurity.com, provides enterprise IT professionals with real world advice to proactively minimize risks from security threats and non-compliance.


The Realtime Messaging and Web Security Community taps into viral marketing and the online convergence of Web 2.0-inspired participatory communication techniques including RSS feeds, Podcasts, Blogs, Webinars and the Realtimepublishers innovative eBook format, as a proven way to reach the various audiences with the most up to date information on security threats and solutions to minimize their impact on IT operations. Community-led discussion forums address every aspect of security, allowing end users and industry experts to participate in thoughtful dialogue on security challenges and security-related technologies.

Realtime Goes Beyond IT Security

Realtimepublishers is leading IT conversations beyond security. Other IT communities that are available as part of the Realtime network include focus areas on IT Compliance, Unified Communications and a dedicated community to the Microsoft Vista operating system will launch in early December.

"Security is but one area of focus of Realtime's IT-related communities," says Realtimepublisher's CEO, Bailey Sory. "Our mission is to create communities that offer in-depth expertise on highly focused and relevant topics across the Technology Industry. We connect community members with leading technology companies and experts in an editorial-driven, information-sharing experience. We provide our sponsors with 'mindshare monopoly,' helping them forge lasting, multi-leveled relationships with the technical and management community of professionals that make the buying decisions."

Realtimepublishers is the creator of the renowned eBook program and Realtime Communities, sponsored interactive forums for expert knowledge sharing and education. The Realtime publishing model mirrors the IT industry's shift in marketing strategy away from a static print/"awareness" (ad dollars) model to a real-time, dynamic education and thought leadership (sponsorship) model that impacts an interactive community of key influencers.

Since 2000, Realtimepublishers has provided informative content on the latest technology topics with a unique interactive approach to help vendors activate their communities around most compelling IT-related challenges today. Realtimepublishers has helped over 100 industry leaders discuss their solutions with senior technology and business decision-makers through a series of community-led commentary, video tutorials and sponsored offerings. In fact, over 69.4% of the surveyed Realtimepublishers readership stated that they were more inclined to evaluate or purchase products from a company that sponsored an eBook.

For more information about Realtime Publishers integrated marketing programs and how they can help your company's lead generation. Contact: info@realtimepublishers.com.

About Realtimepublishers.com

Realtimepublishers has set the IT-Industry standard for corporate-sponsored ePublishing, creating interactive communities that employ RSS, blogs, and podcasting; electronic and printed books; video tutorials and webinars. With a who's who list of industry expert authors, a veteran editorial staff, and a leading content delivery system through its information portal, Realtime Nexus (http://nexus.realtimepublishers.com), Realtimepublishers offers the most current expert resources for IT professionals. Current Realtimepublishers' sponsors include Altiris, Microsoft, McAfee, Computer Associates, Novell, Dell, AlterPoint, and ScriptLogic. For more information, please visit www.realtimepublishers.com or email us at info@realtimepublishers.com.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos