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Cloud Call Center Community Featured Article

[November 03, 2006]

Genex and Comcast Harness User Created Content with Ziddio.com Launch

LOS ANGELES --(Business Wire)-- This week, Comcast, in partnership with Genex, celebrated the launch of ziddio.com. Ziddio is Comcast's innovative take on user created content, offering users the chance to win high-profile prizes and national distribution of their original content on Comcast's new corresponding on-demand cable channel of the same name.


Along with eight different categories of content open for submission, current users have the chance to submit video of their messy home in conjunction with a contest sponsored by The Style Network's Clean House, to win a chance to have their home featured on the show. A new Star Wars-themed contest allows users to submit videos that correspond to classic trivia about the film for a chance to win an all expense paid trip to the Kennedy Space Center.

The Genex-designed and engineered site encourages visitors to create, view, and share independently produced, original video content driven by cross promotions with unique, well-known brands. Ziddio has strategic partnerships with several major networks including: HBO, Cinemax, The Style Network, and Lucas Films.

Comcast

Comcast is the nation's leading provider of cable, entertainment and communications products and services. Comcast is principally involved in the development, management and operation of broadband cable networks and the delivery of programming content.

Genex

Founded in 1995, Genex designs, builds, and deploys powerful interactive solutions for clients in a variety of industries. Genex is Southern California's largest independent interactive agency and now ranks among the top 50 Interactive agencies in the nation, according to AdWeek and Advertising Age Magazines. (www.genex.com)

To learn more about Ziddio, visit: www.ziddio.com.

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Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

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3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
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3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

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In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

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