Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

[October 17, 2006]

Financial Mail, London, Gadfly column

(Daily Mail (London) (KRT) Via Thomson Dialog NewsEdge) Oct. 15--Time was when business types were expected to show at least a glimmering of appreciation for the fine arts.

You didn't have to go as far as the late Sir Peter Parker (formerly of British Rail and glass group Rockware) a genuine and formidable culture vulture. The odd reference to Browning and the occasional appearance at the opera did the job.


No longer. Monday saw Gadfly attend the UK final for the Ernst & Young Entrepreneur Of The Year awards at the Grosvenor House Hotel in central London.

The 32 finalists were asked to provide details of their favourite films, authors, books and songs. Oh dear, here are some of the results.

Joint-favourite movies were The Godfather and Gladiator, with appearances for Platoon, Apocalypse Now, Psycho and the truly unpleasant Casino.

There was some glimmer of light in the favourite books list, with Steinbeck's The Grapes Of Wrath coming in second.

Alas, Steinbeck was pipped at the post by King Flake himself, Dan "Da Vinci Code" Brown.

Elvis (Presley, not Costello) was the most popular singer, suggesting a somewhat meat-and-two-veg approach to music.

Indeed, Meatloaf's Bat Out Of Hell (quite a nice song the first five million times one hears it) was the fave ditty of hedge fund supremo Stanley Fink (he was shortlisted for the "quoted entrepreneur" category but missed out).

By the way, the overall winner was Tim Richards of cinema chain Vue Entertainment Holdings. Presumably, he has made a mint out of his fellow entrepreneurs' boundless appetite for tripey films.

PROBITY IS THE NAME OF THE GAME these days among those promoting the public face of British Airways.

Not surprising, given the airline faces huge fines and the prospect of senior intrepid birdmen being extradited to the US should the Office of Fair Trading decide the flag-carrier colluded with another airline over the timing of fuel surcharges.

Last week, marketing director Martin George and media relations boss Iain Burns resigned over the issue. But Gadfly has full confidence in the integrity -- indeed, the ignorance -- of the airline's Press team.

We rang BA's media pod near Heathrow on Friday with the news that bitter rival Virgin Atlantic had cut its fuel surcharge from 70 a round trip to 60.

An incredulous spokesman asked Gadfly to read out the full contents of the Virgin Atlantic communique.

Either an Oscar-winning piece of acting, or BA really had no idea of the Virgin move.

FLYBITTEN: The world turns and we are back in the season of "leaves on the line."

Yessir, the latter-day Casey Joneses running our railways are all a-tremble at the thought of their pristine tracks made squelchy by leaf-shedding trees.

Thameslink operator First Capital Connect has just told sufferers (sorry, "passengers') on its London to St Albans service of an added two minutes to take account of the issue.

Now we all know that a train "only" five minutes late is "on time" as far as operators are concerned.

But do the two "leaf" minutes come off the five minutes, are they additional, or, indeed, do the "leaf minutes" come complete with their own fiveminute leeway?

The company says the two minutes are deducted from the original fiveminute leeway. For tardy train drivers, is it a case of the wrong kind of time?

GREEN BUILT MORE LIKE: Gadfly's friend James Heartfield is making mischief again.

Last year, his stinging attack on the "creative economy" was published by a New Labour quango devoted to promoting... the creative economy.

The great provocateur's latest tome is Let's Build!, a stinging attack on, er, the green belt. He opens with: "Let's build. Let's build five million new homes. Let's build them now..."

This is published by audacity, a group committed to "the manmade environment, free from "sustainababble" and "communitwaddle"."

Gadfly's delight at seeing Heartfield back in print was matched only by our horror at the prospect of his vision being realised. But we were reassured of his environmental good intentions by the author photo, snapped in front of a bright green hedge.

NERVY TIMES THIS WEEK for certain people in UK banking as yet more Enron disclosures are set to tumble out in court.

Former finance chief Andrew Fastow, serving six years, is to make a sworn statement to a Houston court, starting tomorrow. It is all part of the litigation by Enron investors, claiming that certain banks knew enough to stop the group's fraud.

Potential targets include Royal Bank of Scotland, hence the potential for sleepless nights this side of the pond.

Fastow has nothing to gain or lose from his evidence. Alas, not everyone can say the same.

To see more of the Financial Mail on Sunday, or to subscribe to the newspaper, go to http://www.financialmail.co.uk.

Copyright (c) 2006, Financial Mail on Sunday, London
Distributed by McClatchy-Tribune Business News.
For reprints, email tmsreprints@permissionsgroup.com, call 800-374-7985 or 847-635-6550, send a fax to 847-635-6968, or write to The Permissions Group Inc., 1247 Milwaukee Ave., Suite 303, Glenview, IL 60025, USA.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos