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Cloud Call Center Community Featured Article

[September 27, 2006]

Smart Communications and Five9 Sign Deal to Create Mobile Call Centers

MANILA, Philippines & PLEASANTON, Calif. --(Business Wire)-- Smart Communications Inc., a division of PLDT and the Philippines' leading wireless provider, and Five9, Inc., the leading global provider of on-demand telemarketing, customer service, and call center solutions for customer interaction management, today announced an agreement to establish call centers in the Philippines provinces. Under the agreement, Smart will transform its Smart click Internet cafes, which are air-conditioned 40-foot container vans that each house 15 rentable computer terminals, into mobile call centers. Smart already operates 20 similar Internet cafes in several Philippines cities and provinces.


"With Five9's on-demand call center solution, we plan to deploy 1,000 call centers throughout the Philippines over the next year," said Tina Z. Mariano, Head - Public Access Group, Smart Communications Inc. "After reviewing several solutions, we selected Five9 for its easy to use, comprehensive features and the ability to work well in the mobile environment."

Smart Internet cafes provide high-speed Internet services via a dedicated wireless connection providing speed up to one Mbps to residents in far-flung communities. The Internet cafes were designed to be mobile so they can be easily transferred in case of natural calamities such as typhoons, which are common in some provinces like Batanes, without losing web connection. Smart Click Internet cafes will now be provisioned with the revolutionary Five9 Virtual Call Center(TM) product that allows Internet cafes to operate as call centers.

Five9 is the leading provider of a fully hosted call center solution that enables companies to run contact centers without the large capital investment usually associated with premise-based call centers. The Five9 Virtual Call Center allows small and medium sized enterprises to get into the call center industry quickly and with no upfront capital investment.

"This Five9 partnership with Smart Communications will allow us to bring the benefits of the call center industry -- job creation and globally competitive skills development -- to the countryside, and at the same time promote Filipino entrepreneurship," said Five9 Country Manager, Junie Pama.

Five9 chose the Philippines as its regional headquarters in Southeast Asia in June 2005, and since then has created more than 1,600 call center positions, providing 2,500 direct and indirect jobs and business opportunities in the country as of June 2006.

About Five9 Virtual Call Center Solutions

Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, the Virtual Call Center solutions allow any business with just a PC and a broadband connection to deploy an integrated suite of powerful capabilities including: Call Blending and Prioritization, Predictive Dialing, Automatic Call Distribution (ACD), Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Call Recording, Do Not Call List and Call Abandonment Compliance, Silent Monitoring, Real-time Reporting, and Centralized Management.

About Five9, Inc.

Five9 is the leading global provider of on-demand telemarketing, customer service, and call center solutions for customer interaction management. The award-winning Five9 Virtual Call Center is used by call centers and contact center operations of businesses of all sizes, and companies that provide outsourced telemarketing, customer service, and call center services. Customers on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.

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