Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

[July 24, 2006]

APICS Announces Baxter Planning Systems Executive As A Certified Supply Chain Professional!

AUSTIN, Texas --(Business Wire)-- July 24, 2006 -- APICS - The Association for Operations Management recently announced that 508 operations and supply chain professionals have been awarded the first APICS Certified Supply Chain Professional (CSCP) designation


Baxter Planning Systems (www.bybaxter.com), the premier provider of aftermarket parts planning solutions, today announced that Kris Anderson, Senior Business Planning Consultant for Baxter has been named as an APICS Certified Supply Chain Professional (CSCP). Anderson is the only service parts planning executive on the list.

The recently launched APICS CSCP program develops supply chain leaders who create and execute supply chain strategies that align with corporate strategy and at the same time meets customer needs, reduces costs, and increases profits.

"Customers in today's complex global marketplace expect high quality, low prices, fast turnaround, and on-time delivery", said APICS President, Nicholas M. Testa, CFPIM, CIRM. "APICS CSCP provides operations and supply chain professionals with the skills necessary to meet these demands and manage the integration and coordination of activities within increasingly intricate supply chains that ultimately enable an organization's success in today's complex global marketplace. We congratulate Kris Anderson of Baxter Planning Systems for being named to this elite group of professionals."

"It is an incredible honor to be recognized in this manner by such a well-respected organization as APICS," said Anderson. "I have learned many important strategies and tactics since joining APICS and I have been able to directly employ these learning's to the significant benefit of the Baxter client base."

The APICS CSCP program employs a broad approach, extending beyond internal operations to encompass the entire supply chain--from the supplier, through the company, to the end consumer. Individuals learn to design a successful supply chain strategy; effectively manage supplier and customer relationships; recognize how logistics, technology, and data can enhance performance; and discover how to seamlessly incorporate all processes to increase customer satisfaction and improve the organization's bottom line.

Anderson has spent two-and-a-half years with Baxter Planning Systems and has 18 years of Service Parts Planning/Logistics/Supply Chain experience, while serving in various roles with Hewlett-Packard Company. In addition, Anderson is a retired Commander of the United States Navy Reserve, for whom he devoted 19 years of combined active duty and reserve time. He holds a BS in Civil Engineering from Cornell University and an MS in Systems Management from the University of Southern California.

About Baxter Planning Systems Inc.

Since 1993, Baxter has pioneered the development of Web-based solutions to meet the unique demands of after-market, service, repair, and spare parts industries. The Prophet by Baxter(TM) suite of integrated forecasting and planning applications enables Baxter's clients to achieve industry-leading customer service levels while significantly increasing profitability. Headquartered in Austin, Texas, Baxter is privately held, self-funded, and profitable. Global 2000 and Fortune 500 enterprises deploying Baxter solutions include Agilent Technologies, Silicon Graphics, Enterasys Networks, Lucent Technologies, Network Appliance, and Philips Medical Systems. For more information, visit Baxter on the Internet at www.bybaxter.com , or call (866) 323-5959.

About APICS The Association for Operations Management

APICS The Association for Operations Management is the global leader and premier source of the body of knowledge in operations management, including production, inventory, supply chain, materials management, purchasing, and logistics. Since 1957, individuals and companies have relied on APICS for its superior training, internationally recognized certifications, comprehensive resources, and worldwide network of accomplished industry professionals.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos