Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

[July 10, 2006]

Privacy law 'is a bid to protect FF'

(Daily Mail Via Thomson Dialog NewsEdge) JUSTICE Minister Michael McDowell's proposed privacy law is nothing more than an attempt to protect Fianna Fail ministers from proper public scrutiny, it was claimed last night.

Fine Gael justice spokesman Jim O'Keeffe said he had serious reservations about the proposed bill, the details of which were announced on Tuesday night in conjunction with a draft copy of Mr McDowell's long awaited libel law reforms.

Publication of the promised libel reform package had been delayed for almost six months after a number of senior Fianna Fil ministers insisted that privacy laws be introduced in tandem.

Mr McDowell himself is known to have been opposed to any privacy legislation, believing instead that the Constitutional guarantee of the right to privacy and the European Convention on Human Rights offered sufficient protection.

But he was bluntly told that he would not get the legislation on libel law reform through Cabinet without proposals to protect individuals' privacy.

The most vociferous demands for a privacy law are believed to have come from Transport Minister Martin Cullen, Finance Minister Brian Cowen and Communications Minister Noel Dempsey.

Last night, Mr O'Keeffe said: 'I believe the drive for a privacy bill is coming from Mr McDowell's Fianna Fail Cabinet colleagues and is motivated more by efforts to spancel media comment on ministerial misdemeanours than it is by a desire to protect the public interest.' Mr O'Keeffe continued: 'In the past, the justice minister has produced a defamation bill and brought it to the Cabinet, but they wouldn't accept it without a privacy bill. Mr McDowell didn't want that and he made it clear. He has now been forced to produce this draft privacy bill.' The Fine Gael TD asked why Fianna Fil ministers were so determined to have privacy legislation introduced.


He said: 'Why are the Fianna Fil members of the Cabinet so insistent that privacy laws are introduced? I believe it's a desire to protect themselves.

It certainly has nothing to do with the interests of the public.' When asked on Tuesday if any members of the Cabinet had expressed the view to him that their privacy had been breached, Mr McDowell said that they had. The Progressive Democrat minister replied: 'Some ministers would have considered that their privacy had been violated, yes.' However, Mr McDowell did not say whether he agreed with Cabinet colleagues who argued that their privacy had been invaded. But he added: 'It would be strange if they didn't have a view on the matter [of privacy legislation].' Attempting to distance himself from the contentious issue of Fianna Fil ministers' influence on the introduction of privacy laws, Mr McDowell said a failure to introduce privacy legislation could leave Ireland vulnerable to a case being taken in the European Court of Human Rights.

He gave the example of the case of Princess Caroline of Monaco who had successfully taken a case for invasion of privacy in the European court after it was found that German law provided inadequate protections. Mr McDowell said the proposed privacy legislation would merely bring Ireland into line with other European countries.

However, Mr O'Keeffe questioned Mr McDowell's timing. 'He has to explain why he has produced this in draft form at the end of the Dil session. He must also explain why he has not followed normal parliamentary procedure, which is that it would have been circulated to members of the House first. It hasn't been properly circulated yet,' Mr O'Keeffe said.

Mr McDowell's proposed defamation bill brings Irish law into line with British law and also grants statutory recognition to a press council, which would arbitrate speedily and without substantial financial outlay on less serious complaints.

The Press Industry Steering Committee (PISC) - a group comprising several national organisations representing the print media and the journalistic profession and which had been lobbying for libel law reform - has already expressed its reservations about the privacy legislation.

A statement from the PISC said: 'On the matter of privacy, the PISC believe that privacy - as it relates to the media - is best dealt with by the press council and not by legislation'.

It is understood that representatives of the national newspapers will meet within the next few weeks with legal representatives to discuss their response to Mr McDowell's announcement.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos