Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

[July 05, 2006]

Teaching goes high tech: SMART boards replacing chalkboards in newly upgraded E.V. classrooms

(Tribune, The (Mesa, AZ) (KRT) Via Thomson Dialog NewsEdge) Jul. 5--Traditional teaching tools are biting the chalk dust in East Valley schools, as chalkboards, white boards and slide projectors are being replaced with new computerized, digitalized versions.


Schools in Chandler, Tempe and Mesa are piloting high-tech classrooms where nearly everything is done on computers.

The Scottsdale Unified School District is even asking voters to approve an $89 million override to pay for laptops for every high school freshman, interactive white boards, document cameras and wireless Internet connections in every school.

The sharp turn toward better technology inspires some teachers and overwhelms others.

"Imagine what some 19th century school marm would think," said Danny Robledo, a teacher at St. Ambrose in Tucson, who attended a workshop in Scottsdale to hone his skills using SMART boards -- interactive white boards that look like flat-screen televisions and work like touchscreen computers.

"In 10 years, this will be the norm."

Yet without proper teacher training, the technology purchases can amount to nothing more than wasted dollars, said Gary Bitter, Arizona State University professor of educational technology.

The SMART boards, which cost $1,200 each, are just one popular piece of educational equipment popping up in classrooms. The boards, which must be hooked up to a computer to operate, allow teachers to write on the screen, then use handwriting recognition software to type up what they have written.

They include software like maps, graphs, clip art and protractors which teachers can use to create virtual lesson plans.

The boards keep students, accustomed to iPods and hightech video games, engaged in class activities, said Janine Gearhart, director of educational technology in the Mesa Unified School District.

Instead of using a felt board to engage students in a story, she said, a kindergarten teacher might use the SMART board to add music, text and interactive components to the story. A high school chemistry teacher might use the boards to explain the periodic table of elements.

"With PowerPoint, they're just watching it go by. This . . . they can go up and write on it," said Julie Solomon, training manager for CCS Presentation systems, the company that distributes the boards locally.

She said there are at least 4,000 SMART boards in the state, and more than 2,600 teachers have been trained to use the equipment.

Mesa school district just purchased more than 25 SMART boards to use this fall. The Tempe Elementary School District is piloting four high-tech classrooms that will have the boards, said David Diokno, the district's director of information technology.

As Tempe rebuilds five schools, Diokno said, educators hope to find out what technology works best so they can create "classrooms of the future."

While some children are lucky enough to be exposed to technology at home or at mom or dad's workplace, some lowincome students don't have the same opportunities, he said, so building technology into schools helps "level the playing field."

Yet new complex technology brings with it problems --chiefly, concerns about how to train teachers to effectively use the tools.

While children quickly pick up the technology, it often takes teachers longer, Diokno said.

"It can be hit or miss in a classroom," he said. "You might see students using a computer in one class where teachers are on-board. You go into another classroom where it might not be in use because the teachers are fearful."

To help teachers, some larger districts, like Mesa, have educational technology staff that go into classrooms and work with teachers.

But smaller districts aren't always able to do that.

Higley Elementary School teacher Carolyn Fairall admitted it's hard for her to keep up with the changing technology -- and a lot has changed since she started teaching 35 years ago when she "hadn't even heard about personal computers."

Since then, it seems she has to learn something else just about every year; this coming fall, she must learn how to use a new electronic gradebook. And it became harder last year, she said, when cutbacks eliminated the school's computer teacher.

"I think we all felt threatened when we had to do it on our own," she said. "It's kind of frightening for an older person, but you have to keep up with the times."

Teachers also have to learn how to keep their students focused on the subject matter, not just the bells and whistles of the technology.

"It'll be a battle at first to keep the students from being overly fascinated with the new technology," said Nicole Lueders, who teaches at Mesa's Lincoln Elementary School. "Everyone will want to be the person up there touching the screen. But that's not necessarily a huge disadvantage."

These days, teachers-intraining at ASU learn about new technology like SMART boards before graduating, Bitter said. The university also offers distance-learning opportunities for current teachers to brush up on the new programs.

Bitter said, however, that parents can't assume an older teacher will be less tech-savvy.

"There are just as many senior teachers who get excited," he said.

"Some were ready to retire, but (new technology) lit a fire underneath them and now they're really excited about using it."

-

CONTACT WRITER: (480) 970-2348

or afalkenhagen@aztrib.com

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos