Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

[May 25, 2006]

Wireless Consumers Get Excise Tax Reprieve; CTIA - The Wireless Association(R) to Turn Tax Focus on States

WASHINGTON --(Business Wire)-- May 25, 2006 -- CTIA - The Wireless Association(R) President and CEO Steve Largent congratulated the U.S. Treasury Department today for its decision to abandon its legal dispute over the federal excise tax (FET) on long-distance telephone service. The 108-year-old FET was instituted in 1898 to finance the Spanish-American War, and adds 3% to the monthly bill of every wireless user in America. Today, there are more than 214 million estimated wireless subscribers in the nation.


"The Spanish-American War ended successfully a long time ago, and now after a rough ride for consumers, so has the battle over the FET. Today every wireless subscriber in the nation can celebrate a much-deserved 3% tax cut," said Largent. "Without the millions of wireless users all across America lending their voice to this effort, we may not have reached this important day."

In recent months, the Internal Revenue Service had come under increasing pressure from wireless consumers to repeal the FET after five separate U.S. Circuit Courts of Appeals had found the federal surcharge to be illegal. The antiquated tax can be levied on phone calls wherein the charge varies based on the call's duration and distance traveled. The wireless industry abandoned such a tariff scheme several years ago in favor of offering consumers "all-distance" minutes.

"With the FET finally taking its rightful place aside the Spanish-American War in our history books, wireless consumers can now turn their attention and efforts to repealing discriminatory wireless taxes on the state and local level," continued Largent.

Largent was referring to the numerous state and local wireless-specific surcharges that contribute to the average wireless user in America paying 17% of his or her monthly bill in taxes and fees. What has become apparent to CTIA is that Americans are increasingly turning to wireless to meet their modern telecommunication's needs, and as a result, state and local policymakers are looking at the growing number of wireless consumers to plug holes in their budgets.

"Unfortunately, these taxes can be roadblocks to low or fixed-income Americans who want to enjoy the benefits and efficiencies that only wireless can deliver. To think that some public bodies are still considering tax policies that discourage segments of the population from taking part in the wireless revolution makes no sense at all," continued Largent.

Since Largent became President and CEO of the wireless trade group in September of 2003, the industry has made fighting discriminatory wireless taxation a top priority.

CTIA is the international association for the wireless telecommunications industry, representing carriers, manufacturers and wireless Internet providers. www.ctia.org

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos