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Cloud Call Center Community Featured Article

[March 31, 2006]

LEAD: NTT West's IP phone service experiences wide communication failure+

(Japan Economic Newswire Via Thomson Dialog NewsEdge)OSAKA, April 1_(Kyodo) _ (EDS: UPDATING IN LAST GRAF)

NTT West Corp. said Friday its Internet protocol phone service area in western Japan experienced its largest ever communication failure in the early afternoon.

Starting at around 12:15 p.m., IP phones of NTT West's "Hikari Denwa" fiber-optic telecommunication service partially failed to be connected with fixed-line and mobile phones of other services in all service areas west of Toyama, Gifu and Shizuoka prefectures, NTT West said.


The failure spread to an extent where emergency phone calls such as to the police and hospitals failed to go through. The scale of the communication failure was the largest since the service was launched in 2003, it said.

NTT West has two machines in the city of Osaka to control communication between the IP phone system and other services and one of them went down, the company said.

The company said it recovered the services fully at around 11:30 p.m.

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