Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com

"enhanced reporting"

Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.

-Mohit Adalkha,
Assistant General Manager,
Spanco BPO

"endless opportunity"

Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.

-Dale McCrary,
VP of Technology,
Sopra Brands

"state of the art product"

3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.

-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

[March 15, 2006]

Judge Says Google Must Hand Over Search Records

(Newsbytes Via Thomson Dialog NewsEdge)A federal judge said yesterday that Google Inc. needs to turn over thousands of Web search records to the Department of Justice, which wants the information to prove that filtering software is ineffective at limiting children's access to online pornography.

The case, which gained attention when Google refused to comply with a subpoena issued last year, is one of the first tests of how much information the government will be able to access about the behavior of Web surfers.

The Mountain View, Calif., Internet company argued in federal court last month that the government's request could undermine public trust in the privacy of Google's service and expose its trade secrets.

But at a hearing in San Jose yesterday, U.S. District Judge James Ware said the government's narrower request for data -- 50,000 Web sites and 5,000 search queries instead of its original request for a week's worth of queries and a random sample of 1 million Web sites -- would impose less of a burden on the search firm.

According to wire service reports, Ware initially questioned why the government needed the random samples and said he didn't want to create the perception that Internet search engines and other large online databases could become tools for government surveillance.

Because the government was willing to revise its request and pay Google's engineers for the work, Ware said he would "grant some relief to the government."

The judge's comments yesterday "reflected our concerns about user privacy and the scope of the government's subpoena request," Google general counsel Nicole Wong said in a statement. "At a minimum, we've come a long way from the initial subpoena request."

The Justice Department issued subpoenas last year to get data that it believes will help defend the constitutionality of the Child Online Protection Act. America Online Inc., Microsoft Corp.'s MSN Network and Yahoo Inc. said they provided some of the data the government wanted and did so without compromising users' privacy.

The government said it is not seeking personally identifiable information about Internet users, but privacy advocates have questioned how far the government might go in tracking online behavior. Requiring a company such as Google to cooperate with such requests raises broader questions about companies being forced to act as an arm of law enforcement.

"It's really about the outsourcing of surveillance to these private companies, and the question is: How legitimate is that?" said Frank Pasquale, a professor at Seton Hall University School of Law. "There's the burden on Google, and then there's the burden on consumers and whether this is going to destroy people's notion of privacy."

But in an age when unauthorized wiretapping by the Bush administration has stirred controversy and new technologies such as electronic tags and spyware have become part of everyday life, there's a question of how much privacy consumers actually expect.

According to a new survey to be released Thursday by the Ponemon Institute LLC, Americans said they are bothered more by the government tapping their phone conversations than they are by video cameras in department-store dressing rooms or public restrooms. On the whole, those surveyed said they are more accepting of e-mail surveillance, passenger screening at airports and hidden traffic cameras.

"The American public, there are some things we really appear to care about; we hate spyware, but we seem to accept other forms of surveillance," including one-way mirrors in department-store dressing rooms and cameras that monitor illicit or dangerous activities in public restrooms, said Larry Ponemon, chairman of the Ponemon Institute, the privacy research group that conducted the phone survey of 889 people.

Corporate monitoring of employees' e-mail and Internet searches for inappropriate content prompted disagreement from only 26 percent of those surveyed, while 72 percent said they would not want an Internet company to download software to capture information about online browsing and shopping behavior.

Two decades ago, nearly any form of supervision would have been socially unacceptable, but today, it seems more people are willing to cede their civil liberties, especially to corporations and increasingly to the government, he said.

"There are all sorts of data that, in the wrong hands, could be a civil liberties nightmare, but I think most people think the train left the station," Ponemon said.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »

The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »

Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure

Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »

3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »