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Cloud Call Center Community Featured Article

[February 28, 2006]

Accenture to Provide Microsoft with Credit & Collection Services in Europe, the Middle East and Africa Under Five-Year BPO Agreement

DUBLIN, Ireland --(Business Wire)-- Feb. 28, 2006 -- Accenture (NYSE: ACN) will provide Microsoft with credit and collection services in Europe, the Middle East and Africa (EMEA) under a five-year business process outsourcing contract the two companies signed recently. Financial details of the agreement were not disclosed.


Under the terms of the contract, Accenture will manage the processes associated with receivables and collections from Microsoft's business customers and channel partners throughout EMEA. Accenture will also provide support for Microsoft's credit analysis, cash application, customer data management and associated business intelligence reporting processes.

The technology supporting the services consists of a sophisticated suite of enterprise resource planning (ERP), invoicing and receivables management applications all running on the latest Microsoft platform.

The services will be delivered in a total of 15 languages and be provided by Accenture Finance Solutions, an Accenture business that provides finance and accounting services to businesses and governments on an outsourced basis.

The contract builds on an existing relationship between the two companies under which Accenture has provided IT support and consulting services to Microsoft in Dublin for more than 15 years.

"Our operational goal in EMEA is to drive increased performance in our credit and collections function, while improving the end-to-end processes between our operations, sales and credit organizations," said Mark Creighton, Director, Microsoft Worldwide Credit. "Accenture's commitment to operational excellence and continuous improvement, combined with its cost competitiveness and ability to scale its operations, will be instrumental to our business over the coming years."

"As a high-performing business, Microsoft is looking to leverage Accenture's finance and accounting services expertise to achieve improved business outcomes as well as cost efficiencies," said Stewart Clements, managing director of Accenture Finance Solutions. "We look forward to delivering this value to Microsoft's EMEA operations."

About Accenture

Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance. With more than 126,000 people in 48 countries, the company generated net revenues of USD 15.55 billion for the fiscal year ended Aug. 31, 2005. Its home page is www.accenture.com.

About Accenture Finance Solutions

With more than a decade of experience, Accenture Finance Solutions offers a complete suite of finance and accounting BPO services through Accenture's global network of delivery centers. Employing unique, proven assets and tools to reduce risk and increase the effectiveness of finance operations, Accenture Finance Solutions works closely with finance leaders to help them achieve high performance through quantifiable improvements in service, capabilities and cost. More information can be found at: www.accenture.com/financesolutions

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