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Cloud Call Center Community Featured Article

[February 20, 2006]

UN recommends open source

(BNamericas.com Via Thomson Dialog NewsEdge)The United Nations has recommended its members use open source software, particularly in areas related to health, education and international commerce, UN inspector Dominique Ouredrago said during a speech at the II international open source conference in Spain.


According to Ouredrago, in two of its reports the UN considers open source as the most appropriate vehicle for the development of its members.

In Latin America, countries such as Brazil and Venezuela are in the process of migrating all their applications in public entities from proprietary software to open source, while in Peru the local government is discussing a law to promote its use in the public sector.

In the Argentine private sector, nearly half of local companies with over 1,000 employees use some type of open source application, while 18% of the companies not using Linux are planning on migrating to open source in the future.

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Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
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Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
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Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
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3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
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3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
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