Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

[January 18, 2006]

CommuniGate Systems Receives INTERNET TELEPHONY(R) Magazine's ''Product of the Year'' Award for 2005; CommuniGate Pro 5.0 Honored for Outstanding Innovation

MILL VALLEY, Calif. --(Business Wire)-- Jan. 18, 2006 -- CommuniGate Systems announced today that Technology Marketing Corporation's (TMC(R)) INTERNET TELEPHONY(R) magazine (www.itmag.com) has named CommuniGate Pro 5.0 as a recipient of a 2005 Product of the Year Award. CommuniGate Systems develops carrier class Internet Communications software for broadband and mobile service providers, Enterprises and OEM partners worldwide. INTERNET TELEPHONY has been the VoIP Authority Since 1998(TM).


CommuniGate Systems' carrier grade product, CommuniGate Pro Internet Communications server, provides VoIP applications and standards based messaging on a massively scalable applications server platform. Industry first SIP Farm(R) clustering technology and the Active Dynamic Cluster(R) allow large scale subscriber deployments in the 100M range, with geographic separation of cluster members for global deployments. CommuniGate Pro achieved a SPECmail(R) world record (http://www.ideasinternational.com/benchmark/spec/specmail2001.html).

"We are very proud to have been selected for the INTERNET TELEPHONY Product of the Year Award," said Thom O'Connor, product architect for CommuniGate. "This is a strong validation of the ground-breaking work our engineers have been doing around scalability, security and industry standards."

"Each year INTERNET TELEPHONY magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. CommuniGate Systems has demonstrated to the editors of INTERNET TELEPHONY that its products or services are committed to quality and innovation while addressing the real needs in the marketplace," said Rich Tehrani, Group Publisher and Editor-in-Chief of INTERNET TELEPHONY.

The Product of the Year Award winners for 2005 will be highlighted in the January and February 2006 issues of INTERNET TELEPHONY magazine.

CommuniGate Systems launched CommuniGate Pro version 5.0 in 2005, expanding the software's voice applications to include: TeleConference Server, Auto-Attendant/IVR, Call Queuing/Automatic Call Distribution, Voicemail and Self-Service, with easily extendible VoIP applications included and a powerful voice applications development platform. The VoIP infrastructure includes a complete solution for SIP based VoIP, CDR integration for billing, click to call from Outlook and Webmail, SIP Registrar and Proxy for all users and an advanced SIP infrastructure with session border control for NAT traversal, keeping all users connected regardless of location with a 99.999% uptime. "SIP Farm" architecture supports thousands of domains and millions of subscribers, and open SIP standards allow users to access a variety of applications -- including e-mail, voice, IM and video -- through a single address.

The Product of the Year Award winners for 2005 will be highlighted in the January and February 2006 issues of INTERNET TELEPHONY magazine.

About CommuniGate Systems

Founded in 1991 and based in Mill Valley, California, CommuniGate Systems (CGS) develops carrier-class Internet Communications software for broadband & mobile service providers, enterprises, universities and OEM partners worldwide. Over 115 million end users including 40 million voice customers rely upon CGS products for their voice and data communication needs. CommuniGate Systems maintains the highest customer satisfaction level in the industry and has won more awards than any other Internet Communications solution. CGS provides unsurpassed scalability and an expansive feature set all with unique clustering technology for 99.999% uptime. CGS has over 175 members in its partner network worldwide.

About TMC(R)

Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC(R)) publishes Customer Inter@ction Solutions(R) and INTERNET TELEPHONY(R) magazines, Web portal TMCnet.com, and the online publications SIP(TM), Speech-World(TM), VoIP Developer(TM), WiFI Telephony(TM), WiMAX(TM), Alternative Power(TM) and BiometriTech(TM). TMC(R) is also the first publisher to test new products in its own on-site laboratories, TMC(R) Labs. TMC(R) produces INTERNET TELEPHONY(R) Conference & EXPO, VoIP Developer Conference(TM) and Global Call Center Outsourcing Summit(TM). TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit www.tmcnet.com for details.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos