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Cloud Call Center Community Featured Article

[November 14, 2005]

New DYS Analytics Solution Controls Microsoft Exchange Networks; New Email CONTROL! for Microsoft Exchange Lets Mid-Tier Firms Reduce Email Glut, Improve Performance, Enforce Policies And Troubleshoot Faster

LAS VEGAS --(Business Wire)-- Nov. 14, 2005 -- At CA World 2005 today, DYS Analytics, Inc., whose innovative products and services manage today's top messaging platforms, announced a major release of its management solution for mid-market Microsoft Exchange networks. Email CONTROL for Microsoft Exchange v5 includes new performance and scalability enhancements to control more complex deployments. This release enables IT staffs in a broader range of complex Exchange deployments to rapidly diagnose, localize and troubleshoot Exchange performance issues. With its focus on user-generated traffic and how the Exchange network responds to this demand, the new Email CONTROL! extends the power of enterprise systems management products such as CA's Unicenter to comprehensively manage email users, messages servers and infrastructure.


Email ranks as most users' #1 critical business application - yet IT staffs do not have a #1 suite of management tools to keep these networks operating at peak performance. While network and system management products deliver essential information on infrastructure and Exchange service performance - including alerting when thresholds are exceeded - many do not manage or report on individual messages, message routing or user activities.

Email CONTROL! for Exchange provides this user- and message routing-level insight. Administrators and Help-Desk staff view how email usage is impacting their network and the underlying infrastructure. Such insight is vital in keeping Exchange continually operating, reducing help-desk tickets, maintaining service levels and eliminating abusive user behavior that taxes and slows Exchange.

With Email CONTROL! for Microsoft Exchange, IT staffs gain both historical and real-time analysis and reporting features that allow them to:

-- Reduce eMail glut - Email CONTROL! provides the messaging insight to take steps that lower overall network, server and disk consumption while simultaneously improving email delivery times.

-- Enforce use policies - Exchange admins see how their users are actually using email today to create optimized policies beyond implementing simple maximum size limitations. Reports provide the summary and detailed views that monitor compliance.

-- Troubleshoot delivery issues - Email CONTROL! lets Admins and help-desk staff immediately localize specific message status as well as assess how messages are flowing throughout the network -- so end-user trouble tickets can be quickly resolved and closed.

Common Customers Prove The Value Of Both Solutions

DYS' Exchange email management solution was recently introduced by CA to a multinational Unicenter customer. The complimentary capabilities that DYS brought to the Unicenter Management for Microsoft Exchange installation allowed the customer's server consolidation team to more effectively plan and validate critical infrastructure requirements.

"Email CONTROL! for Microsoft Exchange gives time-strapped IT staffs the insight necessary to rapidly resolve user, server and network issues." said Andrew Wolff, vice president of products, DYS Analytics. "Our historical reporting ensures users' compliance with policies, highlights opportunities to recover system capacity, and identifies imbalanced server loads. This insight plus what-if analysis allows server consolidation teams to effectively develop and validate their consolidation plans. As already demonstrated at a multinational Unicenter customer, our solution has proven to be a powerful complement to CA's Unicenter."

What's New In Email CONTROL! For Microsoft Exchange

Email CONTROL! For Exchange uniquely combines real-time probing and message reporting with historical transaction analysis. Together these provide a comprehensive view of Exchange messaging activity.

New features in v5 include:

-- Expanded support for complex and geographically distributed Exchange networks in larger user settings of up to 5000 seats. These complex networks can span the globe, and can include multi-server routing configurations that are especially difficult to troubleshoot.

-- Increased performance in data collection and results display. Exchange admins using Email CONTROL! receive results more quickly allowing for faster problem resolution.

-- Richer topology graphs - so admins can more quickly understand how email is actually flowing through their network.

-- User interface changes that improve intuitiveness and critical data display.

-- Automation of Internet-bound probe messages. These messages are sent to configured internet email accounts for automatic replying. This automated real-time round-trip analysis speeds problem detection/isolation.

Email CONTROL! for Exchange has modest hardware and software requirements, is available for web download and evaluation, supports auto update over the web and is easily installed on typical desktop-class PCs. No complex databases or server-resident agents are required.

Price and Availability

This new release is available immediately with trial versions being distributed at the CA World 2005 event. The product is priced at $3,495 per installation and is sold directly by DYS Analytics.

About DYS Analytics

DYS Analytics provides products and services to manage today's top messaging platforms. DYS lets IT staff regain control of their IBM Lotus Domino, Microsoft Exchange, Sametime and Quickplace networks. Using CONTROL!, administration costs are slashed, service quality is improved, user policies are created and enforced, security improved and delivery issues resolved. DYS customers are large and small, global and local, including such firms as JPMorgan Chase, HSBC, Bank One, ABN AMRO Bank, Zurich Financial Services, IBM, CSC, Henkel, Novartis, PricewaterhouseCoopers, Schering, Linde Gas and GlaxoSmithKline. For more information, visit www.dysanalytics.com.

DYS Analytics, CONTROL!, Email CONTROL!, CONTROL! OnDemand, Efficiencize and the DYS logo are trademarks of DYS Analytics, Inc. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.

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